Kayla Mason
Belle River
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Supervisor
Boss Bagel
04.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Produced consistently high-quality baked goods for customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Cook/Cashier
ONroute
05.2022 - 04.2024
- Prepared food items in compliance with recipes and portioning control guidelines.
- Trained and Instructed new staff in proper food preparation, creation, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Managed opening and closing shift kitchen tasks.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Kitchen Hand
House Of Yan
10.2020 - 05.2022
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Expedited food service by efficiently delivering completed orders from the kitchen to servers in a timely manner.
Kitchen Volunteer
Belle River District High School
09.2018 - 02.2019
- Developed strong communication skills while collaborating closely with diverse team members on daily tasks and special events.
- Maintained a clean and sanitized workspace, following strict hygiene guidelines to ensure food safety.
- Boosted overall kitchen productivity by assisting with dishwashing duties during peak hours.
- Streamlined meal preparation by efficiently assembling dishes according to recipes provided.
- Performed dishwashing duties, ensuring that all equipment was sanitized and ready for use during busy periods.
- Demonstrated adaptability by quickly learning new recipes and techniques when required.
- Set up tables and buffets according to event specifications, contributing to overall presentation success.
Education
High School Diploma -
Belle River District High School
Belle River, ON06.2022
Skills
- Frying
- Food Handling
- Contamination Prevention
- Order Verification
- Food Presentation
- New Hire Training
- Time management
- Teamwork abilities
- Attention to detail
- Stress management
- Call Management
Languages
English
Native or Bilingual
Timeline
Supervisor
Boss Bagel
04.2024 - Current
Cook/Cashier
ONroute
05.2022 - 04.2024
Kitchen Hand
House Of Yan
10.2020 - 05.2022
Kitchen Volunteer
Belle River District High School
09.2018 - 02.2019
High School Diploma -
Belle River District High School
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