Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Martinez

Vacaville

Summary

Dynamic professional with extensive experience in customer service and grooming at Pawsh Place Veterinary Hospital. Proven ability to manage client communications and appointments while ensuring high standards of animal care. Skilled in grooming techniques and team collaboration, consistently delivering exceptional service and maintaining a reliable, detail-oriented approach.

Overview

13
13
years of professional experience

Work History

Groomer/Front Desk Receptionist

Pawsh Place Veterinary hospital and Boutique
Vacaville
04.2017 - 05.2023
  • Greet clients, schedule appointments, and answer all incoming calls, texts, and emails. Manage client records. Take payments.
  • Speak with clients in detail about their grooming needs. Wash, dry, and give haircuts. Nail cutting and filing. Ear cleaning. Make sure all pets are comfortable during the grooming process. Keep all tools clean, sanitized, and in good working condition. Keep client records. Answering phone calls and scheduling grooming appointments.

Copy and Print Supervisor

Staples
Vacaville
06.2013 - 04.2017
  • Manage and train all employees. Attend weekly meetings. Help assist clients with copy and print needs. Make business cards, posters, booklets, notepads, decals, etc. Use copy machines, cutters, hole punchers, etc. Use Photoshop to help create client products. Manage schedules.

Associate

Macys Department Store
Reno
09.2011 - 12.2012
  • Unloaded delivery trucks and packaged products for the sales floor.
  • I decorated the sales floor each season.
  • Assisted customers with questions and sales.
  • Daily recovery of the sales floor.

Attendant

Grand Sierra Resort and Casino
Sparks
01.2010 - 08.2011
  • Arcade customer service attendant. I greeted all customers and took payments. Kept all arcade equipment clean and sanitized. Hosted and served for parties.
  • Assisted customers with inquiries and provided information about services offered.

Education

High School Diploma -

Spanish Springs High School
Sparks, NV
06-2010

Skills

  • Customer service
  • Communication skills
  • Computer literacy
  • Time management
  • Microsoft Word
  • Microsoft Excel
  • Reliable
  • Eager to learn more
  • Grooming techniques
  • Animal handling
  • Client communication
  • Appointment scheduling
  • Team collaboration
  • Attention to detail

Timeline

Groomer/Front Desk Receptionist

Pawsh Place Veterinary hospital and Boutique
04.2017 - 05.2023

Copy and Print Supervisor

Staples
06.2013 - 04.2017

Associate

Macys Department Store
09.2011 - 12.2012

Attendant

Grand Sierra Resort and Casino
01.2010 - 08.2011

High School Diploma -

Spanish Springs High School

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Kayla Martinez