Kayla Marchand
Burlington,Canada
Summary
Seasoned Housekeeping Supervisor with comprehensive knowledge in managing housekeeping tasks and teams. Strengths include high standards of cleanliness, staff training, efficient delegation, and inventory control. Notable for maintaining superior guest satisfaction levels through attention to detail and positive communication skills. Previous roles demonstrate impactful leadership abilities in fostering team collaboration and enhancing operational efficiency.
Overview
26
26
years of professional experience
Work History
Housekeeping Supervisor
Holiday Inn
Burlington, Ontario
03.2024 - 11.2024
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Established effective communication between team members in order to foster a positive work environment.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Created and implemented daily cleaning schedules for staff members.
- Responded promptly to maintenance requests from guests or staff members.
Housekeeping Supervisor
The Pearle Hotel and Spa, Autograph Collection
Burlington, Canada
05.2022 - 06.2024
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Established effective communication between team members in order to foster a positive work environment.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
Housekeeping
Hilton garden inn hotel
Oakville, Canada
01.2021 - 06.2022
- Housekeeping room attendant and houseperson
Housekeeping
Holiday Inn Burlington
Burlington, Canada
01.2020 - 09.2020
- Housekeeping
Home Support Worker
Clean habits
Oakville, Canada
04.2017 - 08.2018
- Assist in daily tasks for seniors and person's with disabilities including meal prepping, cleaning, laundry, emotional support
Counsellor
Hope coalition
Brampton, Canada
02.2011 - 04.2013
- Drug and alcohol counseling, intervention, crisis support
Home support, cleaning
Seniors plus
Brampton, Canada
03.1999 - 01.2007
- Cleaning, cooking meals, emotional support
Education
Diploma - Addictions and community service worker
CDI
Brampton, ON08.2012
Skills
- Direct Care
- Autism
- Child Care
- CPR
- Direct Support
- Laundry
- Hospital Experience
- Residential Cleaning
- Cleaning Experience
- Department coordination
- Cleaning practices
- Task assignment
- Staff evaluations
- Employee evaluations
- Room occupancy verification
- Ordering cleaning supplies
- Customer service
- Task delegation
- Chemical handling
- Performance evaluation
- Laundry operations
- Housekeeping
- Team building
- Folding clean laundry
- Turndown service
- Cleaning techniques
- Dusting furniture
- Inter-department collaboration
- Sorting and washing laundry
- Team performance management
- Mopping and buffing floors
- Sanitation standards
- Window cleaning
- Quality assurance and control
- Customer relationship management
- Staff motivation
- Performance improvements
Willingtorelocate
- Oakville, ON
- Milton, ON
- Dundas, ON
Timeline
Housekeeping Supervisor
Holiday Inn
03.2024 - 11.2024
Housekeeping Supervisor
The Pearle Hotel and Spa, Autograph Collection
05.2022 - 06.2024
Housekeeping
Hilton garden inn hotel
01.2021 - 06.2022
Housekeeping
Holiday Inn Burlington
01.2020 - 09.2020
Home Support Worker
Clean habits
04.2017 - 08.2018
Counsellor
Hope coalition
02.2011 - 04.2013
Home support, cleaning
Seniors plus
03.1999 - 01.2007
Diploma - Addictions and community service worker
CDI