Kayla Mann

• Assist with coordinating daily game plan
• Monitor and manage staff to help ensure task are completed in a timely manner
• Assist with questions and concerns regarding pre service work flow
• Assisting with training onboarding new members
• Creating great resource to help enhance work flows
• Communication with management leaders to identify and address barriers.
• Assist with assignments to ensure productivity is met
• Obtaining accurate authorizations for multiple facilities
• Collecting and protecting patient demographic information to uphold HIPAA standards.

• Authorization Submissions
• Insurance Verification
• Securing Appointments
• Medical Urgency Verification
• Medicare Medical Necessity Check
• Clinical Review
• Doctor Office Communication
• Patient Registration
• Generate Estimates
• Verify orders
• Cpt codes, ICD-10 codes, HCPCS, isotopes
• Daily productivity

Facilitated patient check-in processes for scheduled appointments.

Validated demographic data to ensure accuracy and compliance.

Managed payment processing workflows to maintain financial accuracy and efficiency.

Transfer patients to departments in a timely manner

Assisted with daily front office operations to maintain a welcoming environment. Supported team members in managing client inquiries and appointments. Helped maintain office supplies and equipment for efficient workflow.

• Coordinated appointment schedules to enhance client engagement and service delivery.
• Reviewed and validated insurance coverage details to support risk management initiatives.
• Patient Registration
• Oversaw front office operations, ensuring efficient workflow and customer service excellence.

• Ensure proper maintenance of residences
• Exhibit excellent time management, make notations of items in need of repair
• Ensure all rooms are cared for and inspected according to standards

• Provided excellent customer service
• Strong team member, always ready to assist where needed
• Cash handling, Point of Sale and good communication

• Provided children with a positive role model
• Exhibited strong time management
• Handled many responsibilities effectively
• Highly organized, always prepared for daily activities

• Ensured exceptional customer satisfaction by providing welcoming greetings and focused service.
• Chosen as a team leader by peers
• Provided excellent customer service
• Handled food safely and properly
• Managed multiple responsibilities efficiently and within established deadlines.