Kayla MacDonald

• Performed various tasks on a computer, using different programs.
• Customer Service rep for guests of the Park.
• Conducted routine inspections and maintenance of equipment to ensure optimal performance and safety standards.
• Performed minor repairs on various machinery, enhancing operational efficiency and reducing downtime.
• Using cash register/moneris machine and handling money throughout the shift.
• Collaborating with team members to implement preventative maintenance checks for equipment longevity.
• Trained new staff on safety protocols, proper use of maintenance tools and equipment, and other duties such as cleaning and use of the computer.

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• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed accounts with accuracy.
• Answered calls quickly and efficiently while still holding a high 'Customer Satisfaction'.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.