Kayla Ma
Anaheim
Summary
Friendly and reliable team player with good customer service skills and a strong work ethic. Passionate about creating positive guest experiences and maintaining a clean, welcoming environment. Quick learner with ability to multitask in fast-paced settings. Always ready to contribute and join the team.
Knowledgeable employee experienced in fulfilling animal health requirements. Skilled handler with absolute comfort controlling and calming animals.
Overview
1
1
year of professional experience
Work History
Event Volunteer
OC Fair & Event Center
07.2024 - 08.2024
- Assisted customers with menu selections and answered questions about food and drink items.
- Handled cash and card transactions using the POS system
- Demonstrated great communication and customer service under pressure
- Ran concession stand by preparing food and serving drinks
- Greeted guests and welcomed sponsors in support of company service policy.
- Provided a clean workspace during high-traffic hours and restocked supplies
- Managed over 50 customers and still made sure everything went smoothly
Pet Care Volunteer
School
01.2024 - 02.2024
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
Education
Associate of Science - Medical Assistant
Orange Coast College
Costa Mesa, CA05-2026
High School Diploma -
La Quinta High School
Westminster, CA05.2024
Skills
- Customer Service
- POS
- Food Preparation
- Attention to Detail
- Cash Handling
- Organizational Skills
- Cleaning
- Communication
- Animal care
- Supply management
LANGUAGES
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Event Volunteer
OC Fair & Event Center
07.2024 - 08.2024
Pet Care Volunteer
School
01.2024 - 02.2024
Associate of Science - Medical Assistant
Orange Coast College
High School Diploma -
La Quinta High School
STRENGTHS
- Communication: Recognized by people for clear and friendly communication with both customers and coworkers, contributing to a positive team environment and customer satisfaction.
- Organization: Can maintain an efficient workspace during peak hours, ensuring supplies are always easily accessible. Remembers to restock and organize inventory ahead of time, preventing delays and making shift transitions easier for coworkers.
- Consistency: Kept a strong work ethic by building a personal routine that helped deliver reliable, high-level performance, regardless of how busy or slow the booth went.
MY TIME
- A: Sleep
- B: School
- C: Volunteering
- D: Work
- E: Family & Friends
- F: Crafting
State Seal of Biliteracy
Recognized for achieving 4 years of classes ending with high proficiency in two languages (English and Vietnamese), demonstrating advanced literacy skills.