Kayla Ledgerwood
Lively,ON
Summary
As an hardworking and dependable individual, I am eager to obtain a full-time Underground Labourer position at Vale.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Developmental Service Worker
Sudbury Developmental Services
Greater Sudbury, ON
04.2021 - Current
- Assisted clients with daily living activities to promote self-sufficiency and personal growth.
- Enhanced client independence by implementing personalized support plans and life skills training.
- Supported individuals with personal/hygienic care.
- Collaborated effectively with other service providers such as healthcare professionals or educators in order to facilitate holistic care for clients.
- Improved quality of life for clients through effective communication, relationship building, and emotional support.
Customer Service Representative
Tim Hortons
Lively, ON
11.2020 - 04.2021
- Experience with exchanging and counting currency.
- Handled customer inquiries and suggestions courteously, professionally and in a timely manner.
- Follow sanitization and policy protocols with a high degree of understanding.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Developmental Service Worker
Parents for Community Living
Kitchener, ON
04.2019 - 10.2020
- Support individuals that have developmental and physical disabilities.
- Help and support with personal care including toileting, feeding and dressing/undressing.
- Prepare meals and maintain sanitization protocols.
- Transport individuals to programs and activities.
- Collaborated effectively with other service providers in order to facilitate holistic care for clients.
Apprentice Technician
Heffner Toyota
Kitchener, ON
09.2017 - 04.2019
- Diagnose problems on a vehicle.
- Performed and completed basic to complex tasks on vehicles.
- Collaborated with other workers to complete an assigned job.
- Perform oil changes and checks on a vehicle.
Deli Clerk
Sobeys
Kitchener, ON
03.2016 - 07.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Cleaned and sanitized department to Public Health standards.
Hostess
Angel's Diner
Kitchener, ON
06.2015 - 04.2016
- Assisted with food service in a fast-paced environment.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Responsible for cleanliness of daily operations.
Education
Diploma - Developmental Services Worker
Cambrian College
Greater Sudbury, ON06.2022
Apprenticeship - Developmental Services Worker
Fanshawe College
London, ONDual Credit Program - Automotive Service Technician
Conestoga College
Guelph, ON06.2018
High School Diploma -
Forest Heights Collegiate Institute
Kitchener, ON06.2018
Skills
- Punctual
- Organize my priorities when faced with several tasks
- Work well under pressure
- Always ask questions when I am unsure about a certain duty
- Take responsibility for my assigned tasks
- Able to adapt quickly with change in the workplace
- Exceptional communication skills
- Self-Advocacy Support
- Goal Setting
Certification
- CPR/First-Aid Certified, 11/2022
- G license, 11/2019
- CPI Certified since 2019
- Received Certification of Achievement for the Ontario Youth Apprenticeship Program, 06/2018
References
Upon Request
Timeline
Developmental Service Worker
Sudbury Developmental Services
04.2021 - Current
Customer Service Representative
Tim Hortons
11.2020 - 04.2021
Developmental Service Worker
Parents for Community Living
04.2019 - 10.2020
Apprentice Technician
Heffner Toyota
09.2017 - 04.2019
Deli Clerk
Sobeys
03.2016 - 07.2018
Hostess
Angel's Diner
06.2015 - 04.2016
Diploma - Developmental Services Worker
Cambrian College
Apprenticeship - Developmental Services Worker
Fanshawe College
Dual Credit Program - Automotive Service Technician
Conestoga College
High School Diploma -
Forest Heights Collegiate Institute