Kayla Leard

• Facilitated personal assistance services including light housekeeping, personal care, respite, and escorting for client according to established service plan to enhance client independence in home and community

• Provided exceptional customer service as Cashier, greeting customers and managing transactions. Handled phone inquiries, monetary exchanges, and computer operations efficiently. Delivering customer service and education on plant care. oversaw all aspects of plant handling and maintenance. Ensured departmental organization by maintaining inventory and presentation of house plants.

• Executed basic housekeeping practices while adhering to safety protocols for chemicals and biohazards. Maintained aseptic procedures for effective handling of infectious waste. Demonstrated independence and efficiency in all tasks while upholding core values of Dignity.

• Promoted sales of shoes and merchandise through effective customer engagement and service.
• Maintained organized stock levels by efficiently.
• Processed transactions accurately at cash register to ensure seamless customer service.
• Oversaw employee performance and streamlined store operations as assistant manager.
• Managed overall store functionality, ensuring adherence to company policies and procedures.

Managed phone calls and messages, ensuring timely communication. Maintained calendar and scheduled appointments for efficient time management. Typed correspondence and handled emails to facilitate clear messaging. Executed errands and organized files to support daily operations. Tracked expenses and maintained records for comprehensive financial oversight.

• Interacted with customers regarding promotional sales, coordinated merchandise layout, facilitated fitting room processes and display arrangements.

• Welcomed customers with promotional sales, organized merchandise, and arranged displays

• Assisted members, pharmacies, and doctors with approving insurance inquiries, authorizations, and pricing of medications. In addition, used multiple company database programs for assessing member information, while adhering to company policies and HIPPA Privacy Act Standards always.

• Specialties: Rheumatology, Hematology, Pulmonary, and Gastroenterology. Duties: Rooming patients, vitals, EKG’s, and performing hydrogen breath tests.

• As hostess, duties included greeting guests, managing seating options, communicating with servers and management, setting up for large parties, answering phones, taking reservations, assembling and selling to-go orders, cashing out checks, catering services, supporting the serving staff, and serving alcoholic drinks.

• Delivered exceptional customer service to enhance shopping experience. Prepared merchandise displays to attract customer attention and drive sales. Processed transactions accurately as cashier. Performed regular cleaning duties to uphold store cleanliness and safety standards.

• Managed store operations by organizing merchandise. Stocked back items and displays to ensure optimal product presentation. Handled register operations and fitting room activities to support sales efforts. As well as operating support.

• Handled incoming calls, organized appointment schedules, provided animal bathing, and ensured cleanliness of facility while offering friendly customer interactions.

• Performed duties as barista and cashier, engaging with customers, making food and beverages, upholding cleanliness standards, restocking items, and setting up displays.