Kayla Le
Red Deer,AB
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Bilingual abilities and customer service excellence foster loyalty, ensuring efficiency and satisfaction in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server /Bartender
Forno Italian Eatery
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Guest Service Agent
Microtel Inn & Suites By Wyndham
05.2021 - 08.2023
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
Au Pair
Au Pair in Spain
09.2023 - 06.2024
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed bilingual abilities in Spanish through immersive conversation and activities.
Education
Business Administration Diploma - Business Administration
Red Deer Polytechnic
Red Deer, AB06-2023
High School Diploma -
Lindsay Thurber
Red Deer, AB06-2020
Skills
- Exceptional customer service
- Cleanliness standards
- Strong multitasking
- Writing and verbal communication
- Data entry proficiency
- Foreign language proficiency
- Daily specials memorization
- Liquor, wine, and food service
- POS operation
- Multitasking
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Limited Working
Certification
- ProServe Liquor Staff Training Program, 2020
Timeline
Server /Bartender
Forno Italian Eatery
08.2024 - Current
Au Pair
Au Pair in Spain
09.2023 - 06.2024
Guest Service Agent
Microtel Inn & Suites By Wyndham
05.2021 - 08.2023
- ProServe Liquor Staff Training Program, 2020
Business Administration Diploma - Business Administration
Red Deer Polytechnic
High School Diploma -
Lindsay Thurber
Similar Profiles
Paige JoslinPaige Joslin
Server/Bartender at Forno Italian EateryServer/Bartender at Forno Italian Eatery
Hailey WhittonHailey Whitton
Server at Rizotto Italian EateryServer at Rizotto Italian Eatery
Angelina DotoAngelina Doto
Waitress at Babbo Italian EateryWaitress at Babbo Italian Eatery