KAYLA L. BONIFAY
Merced,CA
Summary
Experienced Medical Billing and Accounts Receivable Specialist with 9+ years of expertise in EMS billing, revenue cycle management, insurance claims processing, denial resolution, and reimbursement recovery. Highly skilled in Medicare, Medicaid, commercial insurance billing, ICD-10, CPT, and HCPCS coding. Proven ability to ensure regulatory compliance, optimize reimbursement outcomes, resolve complex claim issues, and support efficient healthcare billing operations. Strong analytical, organizational and customer service skills with a commitment to accuracy and excellence.
Overview
14
14
years of professional experience
Work History
Medical Billing Specialist
SIERRA MEDICAL SERVICES ALLIANCE (DBA RIGGS AMBULANCE SERVICE)
Merced, CA
10.2016 - Current
- Review patient care reports and medical claims to ensure compliance with federal, state, insurance, and HIPAA regulations.
- Analyze documentation and apply ICD-10, CPT, and HCPCS coding for accurate claim submission and reimbursement.
- Manage claim processing, denial resolution, appeals, and underpayment investigations to maximize revenue recovery.
- Verify insurance eligibility and maintain accurate payer information within billing systems.
- Post payments, reconcile daily deposits, and interpret Explanation of Benefits (EOBs) for accurate account resolution.
- Monitor billing workflows to ensure timely processing of pending, denied, and underpaid claims.
- Train and support billing staff on procedures, compliance requirements, and software utilization.
- Serve as Custodian of Records and maintain documentation according to regulatory standards.
- Generate month-end reports to verify all billable transports are processed accurately and completely.
- Systems & Software: ESO Solutions, ZOLL RescueNet CAD, HealthEMS, Availity, Epic, Microsoft Office Suite
Hostess/Server Manager
The Branding Iron Restaurant
Merced, CA
03.2013 - 03.2020
Financial Advisor Assistant
AMERIPRISE FINANCIAL SERVICES, LLC
Merced, CA
01.2013 - 01.2016
- Managed client communications, scheduling, and account administration for a financial advisory practice.
- Maintained detailed client records, financial documentation, and CRM databases.
- Assisted with preparation of reports, presentations, and client meeting materials.
- Supported compliance requirements and ensured adherence to regulatory and fiduciary standards.
- Coordinated office operations and provided exceptional customer service.
Leasing Consultant
Heritage Management Group
Merced, CA
06.2012 - 02.2013
Education
Associate of Arts - Healthcare Administration and Medical Records
University of Phoenix
Phoenix, AZ06-2013
High School Diploma -
Merced High School
Merced, CA06-2007
Skills
- Revenue Cycle Management
- EMS Billing
- Denial Management
- Appeals & Dispute Resolution
- Medicare & Medicaid Billing
- Commercial Insurance Billing
- ICD-10 Coding
- CPT & HCPCS Coding
- Payment Posting
- HIPAA Compliance
- Medical Documentation Review
- Reporting & Analytics
- Customer Service
- Electronic Health Records (EHR)
- Medical Billing & Revenue Cycle Expertise
- Claims Auditing & Appeals Management
- Insurance Regulations & Compliance
- Team Training & Collaboration
- Strong Attention to Detail
- Excellent Written & Verbal Communication
Timeline
Medical Billing Specialist
SIERRA MEDICAL SERVICES ALLIANCE (DBA RIGGS AMBULANCE SERVICE)
10.2016 - Current
Hostess/Server Manager
The Branding Iron Restaurant
03.2013 - 03.2020
Financial Advisor Assistant
AMERIPRISE FINANCIAL SERVICES, LLC
01.2013 - 01.2016
Leasing Consultant
Heritage Management Group
06.2012 - 02.2013
Associate of Arts - Healthcare Administration and Medical Records
University of Phoenix
High School Diploma -
Merced High School
ADDITIONAL TRAINING
EMT Training – Riggs Ambulance Service