KAYLA LATURNUS
Airdrie,Canada
Summary
Dynamic manager with a proven track record at Supplement stores, excelling in team leadership and inventory management. Expert in vendor negotiation and fostering customer service excellence, I have successfully implemented operational improvements that enhanced efficiency and team performance. Committed to driving results and cultivating a motivated workforce.
Overview
19
19
years of professional experience
Work History
Manager
SUPPLEMENT WORLD
Airdrie, Alberta
02.2025 - Current
- Oversaw daily operations, ensuring smooth workflow and effective team collaboration.
- Implemented operational procedures to improve efficiency and maintain compliance with industry standards.
- Coached and mentored team members to enhance job performance and strengthen team capabilities.
- Developed training programs for staff to enhance product knowledge and customer service skills.
- Evaluated staff performance and provided actionable feedback to support individual development.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Coordinated supply chain activities and managed inventory levels to ensure optimal stock availability.
- Provided leadership during times of organizational change or crisis situations.
Area Manager
SUPPLEMENT KING
, AB
01.2020 - 01.2025
- Managed operations across four store locations, ensuring adherence to merchandising guides and maintaining consistent brand standards.
- Managed employee scheduling across multiple locations to optimize staffing and enhance store coverage.
- Led recruitment, onboarding, and training to build a skilled and motivated team.
- Streamlined inventory processes by organizing shipments, reconciling invoices, and maintaining accurate stock records.
- Facilitated internal merchandise transfers to balance inventory across locations and meet customer demand.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and creating a welcoming environment for both new and returning customers.
- Fostered strong community engagement through participation in local events, promotions, and partnerships to enhance brand visibility and customer loyalty.
- Airdrie, Calgary Beacon hill, Calgary Deerfoot and Cochrane.
Service Appointment Coordinator
HANSEN FORD
01.2019 - 01.2020
- Managed front-end staff operations, facilitating smooth daily functions and achieving high customer satisfaction.
- Developed expertise in CDK software for efficient management of dealer transfers, warranty registrations, and accurate record maintenance.
- Coordinated with sales teams to monitor and report sales to Ford of Canada, ensuring accuracy and compliance with corporate standards.
- Streamlined internal operations by establishing employee profiles in dealership systems and managing the key vault machine.
- Facilitated stocking and documentation of new and used vehicle inventory, ensuring precise tracking and labeling.
- Completed detailed month-end reports on time, contributing to business planning and decision-making.
Inventory Manager
MGM FORD LINCOLN
01.2007 - 01.2020
- Leveraged CDK software to manage inventory processes, oversee dealer transfers, and ensure timely warranty registrations.
- Ensured all vehicle inventory, both new and used, was accurately accounted for, properly labeled, and stored in compliance with company policies.
- Maintained precise and up-to-date records of inventory and sales, submitting timely reports to Ford of Canada.
- Coordinated month-end processes and prepared financial and operational reports to inform strategic planning.
- Supervised front-end staff to ensure smooth dealership operations and foster a collaborative, efficient workplace culture.
- Onboarded and set up employees in internal systems and dealership technology to streamline integration and enhance team readiness.
Education
High School Diploma -
Vauxhall High School
Vauxhall01.2002
Skills
- Policy development
- Inventory Management
- Sales management
- Vendor negotiation
- Team leadership
- Staff management
- Employee scheduling
- Task delegation
- Goal setting
- Policy development
- Time management
- Multi-tasking
- Administrative Organization
- Customer Service Excellence
- Coaching
- Interpersonal communication
- Goal setting
References
References available upon request.
Timeline
Manager
SUPPLEMENT WORLD
02.2025 - Current
Area Manager
SUPPLEMENT KING
01.2020 - 01.2025
Service Appointment Coordinator
HANSEN FORD
01.2019 - 01.2020
Inventory Manager
MGM FORD LINCOLN
01.2007 - 01.2020
High School Diploma -
Vauxhall High School