Kayla Lamport

- Managed multi-line phone system, efficiently forwarding calls and delivering messages while greeting visitors.

- Processed documentation for registrations with Province of Manitoba to ensure compliance.

-Created memorial service folders, video tributes, and handouts within tight deadlines.

-Coordinated with lawyers, financial institutions, hospitals, and care homes as necessary.

-Assisted families during difficult times by supporting funeral services.

-Collaborated with multiple Funeral Directors to organize materials and documentation for services under tight deadlines.

- Managed operations of a high-traffic event venue as sole employee.

-Conducted tours for potential clients, showcasing venue features.

-Responded promptly to phone calls and emails from -prospective clients.

-Planned and coordinated weddings, overseeing execution as event planner.

-Decorated venue for events while running Timeless Decor at The Firehall.

-Collaborated with vendors including DJs, caterers, florists, and photographers.

-Ensured cleanliness of venue before and after events.

-Maintained inventory by restocking supplies regularly.

- Managed daily operations of Member Services team to enhance service delivery.

- Oversaw hiring and training of new staff for optimal team performance.

-Administered Financial Assistance programs to support member needs effectively.

-Developed member relations to boost customer loyalty and satisfaction.

-Facilitated cash deposits and opened new business and estate accounts.

-Managed registered products and non-registered deposits

-Reviewed NSF and overdraft reports to mitigate financial risks.

-MSR Supervisor - Supervised front-line staff, ensuring compliance with established policies.

-Conversion Trainer - Trained staff on new banking systems, resolving implementation queries.

-Balanced general ledgers while managing consumer lending products including loans and mortgages.

-Addressed member inquiries and complaints to strengthen client relationships.