Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kayla Lamothe

Montreal

Summary

Results-oriented professional with extensive experience in beverage preparation and customer service at Raffields and Bon Delire. Demonstrated success in enhancing customer satisfaction through tailored drink orders and effective multitasking in fast-paced settings. Proficient in cash handling and inventory management, consistently achieving operational excellence and promoting team collaboration.

Overview

10
10
years of professional experience

Work History

Barista/Server

Raffields
Montréal
11.2024 - Current
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Bartender and Server

Bon Delire
Montréal
04.2023 - 10.2024
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Completed regular bar inventories and daily requisition sheets.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Cashier/Clerk

D&D Gas Bar
Oka
08.2021 - 03.2023
  • Balanced multiple cash registers daily, ensuring accurate cash counts.
  • Resolved customer complaints in accordance with company policy to maintain satisfaction.
  • Restocked shelves with merchandise to optimize inventory organization.

Assistant Manager

Bulk Barn
Mascouche
09.2015 - 07.2021
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Implemented quality control measures to uphold company standards.
  • Supervised daily operations including scheduling shifts, assigning duties.

Education

High School Diploma -

Rosemere Highschool
Rosemere
06-2017

Skills

  • Beverage preparation
  • Customer service
  • Cash handling
  • Inventory management
  • Recipe customization
  • Point of sale
  • Customer satisfaction
  • Multitasking

Languages

English
Native/ Bilingual
French
Full Professional

Timeline

Barista/Server

Raffields
11.2024 - Current

Bartender and Server

Bon Delire
04.2023 - 10.2024

Cashier/Clerk

D&D Gas Bar
08.2021 - 03.2023

Assistant Manager

Bulk Barn
09.2015 - 07.2021

High School Diploma -

Rosemere Highschool

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Kayla Lamothe