Kayla Toppin
Edmonton,AB
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
10
10
years of professional experience
Work History
Supervisor
Rycroft Roadhouse
02.2020 - 10.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Harvest Team Member
Aurora Cannabis Inc
10.2018 - 01.2020
- Maximized crop yield by implementing efficient harvesting techniques and practices.
- Reduced crop waste by carefully sorting and handling harvested produce.
- Enhanced team productivity by consistently meeting daily harvesting quotas.
- Assisted in maintaining the health of crops through regular inspection and appropriate care.
Sales Associate
Home Outfitters, HBC
02.2017 - 09.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Assistant Store Manager
Claire's Accessories
03.2013 - 01.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
GED -
The Learning Store
Edmonton, AB06.2012
Skills
- Schedule development
- Inventory Control
- Strategic Planning
- Business Development
Languages
English
Native or Bilingual
Timeline
Supervisor
Rycroft Roadhouse
02.2020 - 10.2022
Harvest Team Member
Aurora Cannabis Inc
10.2018 - 01.2020
Sales Associate
Home Outfitters, HBC
02.2017 - 09.2019
Assistant Store Manager
Claire's Accessories
03.2013 - 01.2017
GED -
The Learning Store
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