Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kayla Kelley

La Mesa

Summary

People-oriented individual dedicated to serving others in a warm, prompt, and efficient manner.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

9
9
years of professional experience

Work History

Barista

Starbucks
10.2020 - 10.2024
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Used POS system to accurately enter orders and process payments.

Game Advisor

GameStop
01.2022 - 05.2023
  • Provided retail assistance, finalizing and processing customer purchases for games across major system types.
  • Organized games according to corporate plans for regular displays and special promotions.
  • Tested consoles in order to provide complete information to customers.
  • Updated merchandise prices for special promotions.
  • Assisted customers with locating desired games.
  • Recommended gaming merchandise and accessories based on custom requirements.
  • Provided information about different game system costs, features and drawbacks.
  • Answered product questions, offering troubleshooting and advice before and after purchase.
  • Maintained clean and orderly store throughout work shift.
  • Proven track record exceeding sales goals and customer satisfaction ratings.
  • Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
  • Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
  • Looked for ways to improve customer experience, sales and store operation.
  • Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.

Home Healthcare Provider

Caring For You Home Health
01.2016 - 08.2019
  • Worked with elderly customers to understand requirements and provide exceptional service
  • Maintained a clean, organized, sanitized space

Daycare Assistant

803 Old McDonald’s Daycare & Learning Center
01.2016 - 03.2016
  • Maintained a tidy and organized space to facilitate efficient work
  • Sanitized and cleaned area
  • Assisted instructors during classes
  • Assisted in the care of early childhood aged individuals

Education

High School Diploma -

Los Fresnos High School
Los Fresnos, TX

Skills

  • Cleaning requirements
  • Meal planning and preparation
  • Safety awareness
  • Issues resolution
  • Childcare
  • Loves children
  • Energetic caregiver
  • Customer service-oriented
  • Time management
  • People-oriented

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Game Advisor

GameStop
01.2022 - 05.2023

Barista

Starbucks
10.2020 - 10.2024

Home Healthcare Provider

Caring For You Home Health
01.2016 - 08.2019

Daycare Assistant

803 Old McDonald’s Daycare & Learning Center
01.2016 - 03.2016

High School Diploma -

Los Fresnos High School

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Kayla Kelley