Hi, I’m
Kayla Johnny
Takla Landing,BC
Summary
Professional and friendly front desk receptionist with 2 years experience. Proficient at administrative tasks, including maintaining receptionist area, greeting guests answering phone calls, maintaining office equipment and has expert skills in word and outlook
Overview
8
years of professional experience
Work History
Takla Nation
Administrative Assistant
09.2024 - 01.2025
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Takla Nation
Employment and Training Coordinator
01.2017 - 11.2019
Job overview
- Designed and delivered web-based, self-directed learning materials.
- Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
- Developed and implemented successful onboarding program.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed job-specific competencies and performance standards.
- Built and maintained professional relationships with vendors and suppliers.
- Facilitated virtual, in-person and blended learning sessions.
- Used Software to design training for Type employees and increase company retention and productivity rates Number%.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Created and oversaw Type training programs for operations.
- Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
- Provided coaching and mentoring to employees.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Learned and adapted quickly to new technology and software applications.
Education
Grade 11
01.2021
University Overview
Completed Grade 11
Food Safe level 1 and 2
01.2021
Skills
- Knowledge of standard cleaning methods and procedures
- Team player
- Ability to work independently
- Multi tasking
- Prioritizing
- Excellent time management skills
- Honest
- Trustworthy
- Bondable
- Active in the work environment
- Physical stamina
- Detail oriented
- Good observant skills
- Punctual
- Professional etiquette
- Attention to detail
Timeline
Administrative Assistant
Takla Nation
09.2024 - 01.2025
Employment and Training Coordinator
Takla Nation
01.2017 - 11.2019
Grade 11
Food Safe level 1 and 2
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