Kayla Janes

A results-driven professional with extensive experience in customer service and banking, complemented by a successful tenure operating a photography business. Over two decades of experience in customer-facing roles, adept at efficiently addressing customer needs, implementing effective solutions, and fostering lasting relationships. Proven ability to deliver exceptional service, exceed expectations, and achieve measurable results in diverse environments. Passionate about driving positive outcomes and committed to excellence in every aspect of work.

Kayla Janes
146 Michener Ave
Mount Pearl, NL
thekaylajanes@gmail.com
709.699.8519
2024.02.16

CIBC

Dear Hiring Manager,

I am writing to express my enthusiasm for the Client Engagement Representative position at CIBC, as advertised. With six years of dedicated service as a Customer Service Representative within the CIBC family, I am eager to continue contributing to the success of our clients and the bank as a whole.

Throughout my tenure as a Customer Service Representative, I have consistently demonstrated a commitment to putting our clients first. I understand the importance of each client interaction and strive to make every encounter meaningful. By actively listening to our clients, asking probing questions, and empathizing with their needs, I have been able to effectively assist them in managing their accounts and products.

One of my strengths lies in problem-solving. I approach client issues with a proactive mindset, taking ownership of their concerns and leveraging my expertise to provide comprehensive solutions. Moreover, I recognize the value of collaboration and am adept at working with my colleagues to develop innovative strategies that meet our clients' needs.

In today's digital age, I have embraced technology as a means to enhance the client experience. As a technology enthusiast, I am well-versed in our mobile banking applications and am proficient in guiding clients through their functionalities. I take pride in sharing my knowledge with clients, empowering them to leverage digital tools to better manage their banking needs.

What truly motivates me is our collective success. I firmly believe in the power of teamwork and the transformative impact it can have on our initiatives. As someone who values inclusivity and collaboration, I am committed to fostering a supportive work environment where every team member feels empowered to contribute their unique perspectives.

Furthermore, I am deeply passionate about continuous learning and personal growth. I am excited about the opportunity to further expand my skills and knowledge within the dynamic environment at CIBC. I am dedicated to staying abreast of emerging trends and technologies, knowing that adaptability is key to success in today's fast-paced industry.

Lastly, I am proud to embody CIBC's core values of trust, teamwork, and accountability. These values resonate with me on a personal level, and I strive to exemplify them in both my professional and personal life.

In conclusion, I am eager to bring my expertise, passion, and dedication to the Client Engagement Representative role at CIBC. Thank you for considering my application. I look forward to the opportunity to contribute to the continued success of our clients and the bank.

Warm regards,

Kayla Janes