Kayla Ingles
Rancho Cucamonga,CA
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Accomplished professional with strong understanding of payroll procedures, tax regulations and benefits administration. Proficient in using Quickbooks Online and Quickbooks Desktop software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work.
Overview
2
2
years of professional experience
Work History
Client Service Manager
Gray, Salt & Associates, LLP
12.2021 - Current
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Collaborated with cross-functional teams for better service delivery and client experience.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Enhanced accuracy of financial records by diligently maintaining and updating bookkeeping spreadsheets.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
Head Coach
Southlands Christian School
2019 - 06.2023
- Applied collegiate level athletic experience to develop successful training programs.
- Organized and led practices and meets to increase competitive attitude and skills.
- Cultivated team player dedication and loyalty by promoting excellent sportsmanship and commitment.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
Assistant Branch Manager
Hertz Local Edition
2013 - 2016
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Responded to customer concerns, working with manager to increase customer satisfaction.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of branch employees and coordinated day to day operation.
Customer Service Representative Team Lead
Ross Stores
2011 - 2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Provided exceptional service for customers by quickly processing transactions and answering questions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Education
MBA - Entrepreneurship
Azusa Pacific University
Azusa, CA12.2022
Bachelor of Arts - Business Administration
Azusa Pacific University
Azusa, CA05.2011
Skills
- Creative Problem Solving
- Customer Account Management
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Proficiency in Microsoft Office and G Suite
- Time Management
- Payroll Processing
- Quickbooks
- Bookkeeping
- Account Reconciliation
Timeline
Client Service Manager
Gray, Salt & Associates, LLP
12.2021 - Current
Head Coach
Southlands Christian School
2019 - 06.2023
Assistant Branch Manager
Hertz Local Edition
2013 - 2016
Customer Service Representative Team Lead
Ross Stores
2011 - 2013
MBA - Entrepreneurship
Azusa Pacific University
Bachelor of Arts - Business Administration
Azusa Pacific University
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