Kayla Howe
calgary,alberta
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Call Center Representative
canada credit
Calgary, Alberta
03.2018 - 05.2018
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Painter
HD Painting
Calgary, Alberta
04.2014 - 07.2014
- Prepared surfaces by washing, scraping, sanding and patching holes;.
- Mixed paints to desired color and texture;.
- Applied primers and sealers to prepare new surfaces for painting;.
- Measured, cut, and installed wallpaper;.
- Applied paint with brushes, rollers, spray guns or other equipment;.
- Cleaned up job sites after completion of projects;.
Cashier
dairy queen
Calgary, Alberta
02.2008 - 05.2009
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Call Centre
xentel
Calgary, Alberta
06.2008 - 09.2008
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
Cashier
country dollar and gifts
Linden, AB
03.2007 - 06.2008
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Skills
- Case management support
- Multi-line switchboard
- Documatrix
- Daily docket reports
- Bankruptcy law
- Order and request filing
- Problem-solving
- Problem resolution
- Organizational skills
- Organization
- Conflict resolution
- Attention to detail
- Time management
- Decision-making
- Dependable and responsible
Timeline
Call Center Representative
canada credit
03.2018 - 05.2018
Painter
HD Painting
04.2014 - 07.2014
Call Centre
xentel
06.2008 - 09.2008
Cashier
dairy queen
02.2008 - 05.2009
Cashier
country dollar and gifts
03.2007 - 06.2008
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