Kayla Howard

-Received information from the public regarding crimes in person at the front counter and over the telephone.

-Verbally diffused situations and resolve disputes in the lobby

-Reviewed and approve citizen online reports

-answer non emergency calls

-Operate a variety of police software

-Open a disseminate police department mail

-Register 290 subjects

-Run RAPP sheets for officers

-Create phot lineups for officers

-All warrant tasks, enter warrants, remove warrants,answer hit confirmations for people and vehicles

• Configured, Monitored, troubleshot, and fixed all backup jobs (Veeam and barracuda) for our 30 managed clients
• Planned, configured and installed over 10 firewall upgrades to Meraki Firewalls
• Added Domains to O365
• Managed DNS records for multiple clients
• Maintained, configured and troubleshot O365 for several clients

• Managed Helpdesk Personnel and trained them, was available for escalations as needed.
• Planned, Built and documented a Wireless network that did not touch our corporate or gaming network containing seven Netgear wireless access points and a core switch.
• Designed, built and documented a subnetwork for our fire departments new living quarters, including running cables and building a network cabinet with patch panels and configuring network devices.
• Reconfigured and upgraded the corporate network in its entirety due to outdated switches and routers.
• Upgraded our WatchGuard firewalls with new hardware to allow for high availability.
• Converted our gaming floor machines from serial to Ethernet, which included building 5 IDF network cabinets, configuring cisco switches, running over 2000 cables, and creating DHCP scopes for the different sections of gaming floor.
• Planned, Built, and documented windows 2016 sever for new gaming software following the recommended requirements.
• Ran patches and updates as well as troubleshot servers when needed.
• Planned, built, and documented a new 2016 exchange server and migrated over 200 employees to the new exchange.

• Provided technical assistance and support for incoming queries and issues related to workstations, software, hardware and networking equipment
• Reimaged computers and laptops as well as replaced components within the computers.
• Train clients on our company website helping customers be able to see results for their laboratory results as well as set up scheduling on the website to have random testing done.
• Managed over 200 active directory accounts.

• Managed and trained 30 technicians.
• Managed over 170 network devices to include firewalls, LINUX/Windows servers, virtual servers, vSphere client, routers, switches, and virtual private network devices.
• Troubleshot ships in port and out to sea with onboard e-mail, web browsing, and application problems as well as off-ship connectivity issues.
• Implemented and monitored 700 information assurance vulnerability alerts, mitigating 3,600 network vulnerabilities.
• Shifted all Atlantic Fleet ships services to the Pacific Region Network Operations Center following a debilitating outage, a task never accomplished or attempted.
• Created and managed over 1500 users in Active Directory.
• Created and managed over 100 users in various Linux servers and cisco routers.
• Performed maintenance daily on multiple network devices.
• Assisted in 2 major network and software upgrades.
• Develop Documentation including appropriate policies and procedures for training and supported programs.