Kayla Howard
Santa Rosa
Summary
Over 12 years of experience working in the information technology field and over 8 years of management experience Previously held a Class A Gaming license and a Top Secret/SCI Clearance Excellent written, verbal, and interpersonal communication skills Exceptional time management and organizational skills Strong analytical and problem-solving skills Ability to work independently and collaboratively as a leader and/or member of a team Fast learner, highly trainable in fast paced environments
Overview
12
12
years of professional experience
1
1
Certification
Work History
System Engineer
Portola Systems
08.2021 - 08.2023
- Configured, Monitored, troubleshot, and fixed all backup jobs (Veeam and barracuda) for our 30 managed clients
- Planned, configured and installed over 10 firewall upgrades to Meraki Firewalls
- Added Domains to O365
- Managed DNS records for multiple clients
- Maintained, configured and troubleshoot O365 for several clients
- Planned, and implemented multiple upgrades/updates to client’s software applications
- Created and maintained our patch scheduled and for all managed clients
- Responded to emergency outages on site when needed
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Provided escalation help for the helpdesk team when needed.
- Installed and maintained Logitec Rally bars/video equipment for large conference rooms for multiple clients, connecting them to wan/lan networks depending on the client needs.
Lead System Administrator
River Rock Casino
01.2019 - 08.2021
- Managed Helpdesk Personnel and trained them, was available for escalations as needed
- Planned, Built and documented a Wireless network that did not touch our corporate or gaming network containing seven Netgear wireless access points and a core switch
- Designed, built and documented a subnetwork for our fire departments new living quarters, including running cables and building a network cabinet with patch panels and configuring network devices
- Reconfigured and upgraded the corporate network in its entirety due to outdated switches and routers
- Upgraded our WatchGuard firewalls with new hardware to allow for high availability
- Converted our gaming floor machines from serial to Ethernet, which included building 5 IDF network cabinets, configuring cisco switches, running over 2000 cables, and creating DHCP scopes for the different sections of gaming floor
- Planned, Built, and documented windows 2016 sever for new gaming software following the recommended requirements
- Ran patches and updates as well as troubleshot servers when needed
- Planned, built, and documented a new 2016 exchange server and migrated over 200 employees to the new exchange
Helpdesk Technician
Redwood Toxicology
03.2017 - 01.2019
- Provided technical assistance and support for incoming queries and issues related to workstations, software, hardware and networking equipment
- Reimaged computers and laptops as well as replaced components within the computers
- Train clients on our company website helping customers be able to see results for their laboratory results as well as set up scheduling on the website to have random testing done
- Managed over 200 active directory accounts
- Develop Documentation including appropriate policies and procedures for training and supported programs
Lead System Administrator
United States Navy
01.2012 - 05.2017
- Managed and trained 30 technicians
- Managed over 170 network devices to include firewalls, LINUX/Windows servers, virtual servers, vSphere client, routers, switches, and virtual private network devices
- Troubleshot ships in port and out to sea with onboard e-mail, web browsing, and application problems as well as off-ship connectivity issues
- Implemented and monitored 700 information assurance vulnerability alerts, mitigating 3,600 network vulnerabilities
- Shifted all Atlantic Fleet ships services to the Pacific Region Network Operations Center following a debilitating outage, a task never accomplished or attempted
- Created and managed over 1500 users in Active Directory
- Created and managed over 100 users in various Linux servers and cisco routers
- Performed maintenance daily on multiple network devices
- Assisted in 2 major network and software upgrades
Education
Navy Information Technician School - Network Administration, Network Security, External Communication
U.S. Navy Information Technology School
Pensacola, FL01.2012
Skills
- Microsoft Windows Server
- Microsoft Office Suite
- VLAN Implementation
- Cisco Network Devices
- Veeam Backups
- VPN Connections
- Meraki Firewalls
- Sonic Firewalls
- Barracuda Backups
- Active Directory
- Microsoft Exchange Server
- Multiple Phone Systems
- Great Plains
- VMware vSphere
- Cloud Applications
- Office 365
- Azure AD
- Ubiquity Devices
- Hardware and software installation
- Troubleshooting
- LAN/WAN
- Virtualization
- Server management
Certification
- MCSA Windows Server 2016, 12/01/19
- Security+ Certified Professional, 12/01/14
Timeline
System Engineer
Portola Systems
08.2021 - 08.2023
Lead System Administrator
River Rock Casino
01.2019 - 08.2021
Helpdesk Technician
Redwood Toxicology
03.2017 - 01.2019
Lead System Administrator
United States Navy
01.2012 - 05.2017
Navy Information Technician School - Network Administration, Network Security, External Communication
U.S. Navy Information Technology School
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