Kayla Hodges
Oroville
Summary
Dynamic and empathetic Mental Health Worker with proven expertise in crisis intervention and patient advocacy honed at Willow Glen Care Center. Excelled in developing therapeutic relationships and implementing effective mental health counseling, leading to enhanced patient safety and well-being. Skilled in confidential records management and therapeutic communication, consistently achieving improved mental health outcomes.
Overview
3
3
years of professional experience
Work History
Mental Health Worker
Willow Glen Care Center/ Cedar Grove MHRC
11.2023 - 12.2024
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Documented client progress in confidential files.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Led psychoeducational groups on topics such as stress management and coping skills, empowering patients to better manage their mental health challenges.
- Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety.
- Implemented crisis intervention plans to support client safety.
- Maintained detailed records of patient interactions, supporting accurate diagnoses and continuity of care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for patients, leading to improved mental health outcomes.
- Facilitated successful discharge planning by collaborating with community resources, ensuring seamless transitions for patients returning home or entering outside facilities.
- Monitored client progress and provided feedback to families and treatment team members.
- Assisted in the development of group therapy programs, contributing to a more supportive environment for patients.
- Developed and implemented activities to help clients develop social and independent living skills.
- Managed caseloads effectively, prioritizing high-risk cases while maintaining attention to detail for all clients.
- Enhanced patient well-being by implementing individualized care plans and mental health treatments.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Conducted initial intake interviews and assessments, providing valuable information for the creation of personalized treatment plans.
- Advocated for patient rights and well-being by addressing concerns with appropriate supervisory staff, ensuring that all patients received quality care.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Actively participated in professional development opportunities to stay current on best practices in mental healthcare delivery.
Team Member
Janyo Frozen Yogurt
04.2023 - 11.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Monitored and verified merchandise for proper prices and labels.
- Contributed to store's online presence by updating website and social media platforms with current promotions.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Improved customer satisfaction by quickly helping each person find desired items.
- Reduced wait times for customers by implementing more efficient checkout process.
Carhop/ Crew Member
Sonic
03.2022 - 10.2022
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Enhanced sales by upselling menu items and promoting daily specials.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Assisted in the training of new carhops, sharing best practices for success in the role.
- Promoted teamwork among staff members by offering assistance when needed.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Ensured order accuracy, double-checking each order before delivering to customers.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
Education
High School Diploma -
Marysville High School
Marysville, CA06.2022
Skills
- Patient support
- ADL assistance
- Conflict de-escalation
- Mental health counseling
- Confidential records
- Building rapport
- Patient advocacy
- Crisis intervention
- Behavioral management
- Discharge planning
- Patient evaluations
- Empathy development
- Anger management strategies
- Case documentation
- Medication administration
- Developing relationships
- Client support
- Suicide prevention
- Self-care promotion
- Relapse prevention planning
- Psychosocial assessment
- Care delivery
Timeline
Mental Health Worker
Willow Glen Care Center/ Cedar Grove MHRC
11.2023 - 12.2024
Team Member
Janyo Frozen Yogurt
04.2023 - 11.2023
Carhop/ Crew Member
Sonic
03.2022 - 10.2022
High School Diploma -
Marysville High School
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