Kayla Hoang
Ottawa,Ontario
Summary
Dedicated second-year finance student with a solid academic foundation and a passion for financial analysis and management. Proficient in financial modeling, data analysis, and utilizing financial software. Strong analytical and problem-solving skills, along with effective communication and teamwork abilities. Ability to adapt quickly to new challenges and situations. Eager to use academic knowledge and practical skills to contribute effectively in a dynamic financial environment.
Overview
3
3
years of professional experience
Work History
Server
Kinton Ramen
05.2023 - Current
- Welcome and greet customers with exceptional customer service, ensuring a positive first impression.
- Efficiently assigned and managed seating arrangements, optimizing restaurant capacity and enhancing the dining experience for guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and alcoholic beverages promptly with focused attention to customer needs.
- Train new employees while teaching Kinton Ramen mission and values
- Maintain a clean restaurant by following weekly and daily cleaning
Supervisor and Barista
CoCo Fresh Tea & Juice
03.2021 - 06.2023
- Memorize recipes and prepare quality drinks for customers
- Used POS system to accurately enter orders and process payments.
- Used leadership to solve issues and customer needs responsibly
- Interviewed individuals to assess qualifications, and potential for success within the organization.
- Train new employees, which includes teaching recipes, operational procedures, and seasonal drink preparation.
- Responsible for accurately calculating and distributing tips to all employees
- Upheld high standards of cleanliness and organization throughout the store, ensuring a welcoming and sanitary environment for customers and staff
- Prepared detailed progress reports for management, highlighting areas of improvement and recognizing achievements among new employees.
- Maintained accurate inventory records by regularly recording stock levels and identifying low-stock items.
Education
Bachelor of Commerce - Finance
University of Ottawa
Ottawa, ON04.2026
High School Diploma -
Ecole Secondaire Publique De La Salle
Ottawa06.2022
Skills
Microsoft Excel, Word, Powerpoint
Leadership
Collaboration
Communication
Organization
Multi-tasking
Adaptability
Detail-orientated
Extracurricular Activities
Volleyball Intramurals Captain
- Facilitated communication between the intramural league and the team, ensuring seamless coordination and accurate information
- Balanced academic workload with games and tournaments
- Responsible for enrolling and managed the payments
Languages
English
French
Vietnamese (elementary)
Timeline
Server
Kinton Ramen
05.2023 - Current
Supervisor and Barista
CoCo Fresh Tea & Juice
03.2021 - 06.2023
Bachelor of Commerce - Finance
University of Ottawa
High School Diploma -
Ecole Secondaire Publique De La Salle
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