Kayla Hervia
Hornby,ON
Summary
A dedicated A+CYC graduate with a strong commitment to self-improvement and a passion for thriving in a workplace environment. Motivated by a positive attitude, I consistently strive to excel in my role. Possessing a keen eye for detail, I effectively collaborate with other CYC practitioners to work under their direction and supervision. This ensures the precise and dedicated completion of assigned tasks, ultimately promoting the well-being and development of children and youth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Nike Corporate Canada
05.2018 - Current
- Serves customers by helping them select products
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in welcoming manner
- Responds to customers’ questions
- Directs customers by escorting them to racks and counters
- Provides outstanding customer service
- Alerts management of potential security issues.
Shelter Worker
Youth Haven
05.2024 - 08.2024
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Contributed to establishment of supportive and inclusive atmosphere within shelter through active listening and empathetic engagement with clients.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain safe environment for all parties involved.
- Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
- Facilitated successful reintegration into society for numerous clients by assisting them in finding stable housing options after leaving shelter environment.
- Implemented a reward system within facility that encouraged positive behavior among residents while promoting a sense of community involvement.
- Organized donation drives within the local area, successfully securing clothing items, toiletries, and other essentials for shelter residents.
- Developed comprehensive case management plans, addressing individual needs of clients and facilitating their progress toward selfsufficiency.
- Improved shelter residents'' mental well-being by conducting regular emotional support sessions and group activities.
- Increased community awareness about homelessness issues by organizing public outreach events and presentations.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Assisted clients with obtaining housing, employment and support resources.
- Led group discussions and activities to meet different community needs.
School Board CYC
Niagara Catholic District School Board
09.2023 - 12.2023
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
YMCA Volunteer
YMCA Niagara Welland
12.2022 - 03.2023
- Mentored and supported youth participants in after-school programs, fostering personal growth and academic achievement.
- Strengthened relationships with local organizations through effective partnership development and collaboration efforts.
- Promoted a healthy lifestyle by instructing fitness classes for various age groups.
- Fostered a welcoming environment for all visitors through friendly greetings, informative tours, and prompt assistance with inquiries.
- Enhanced community engagement by organizing and leading YMCA events and activities.
- Developed strong relationships with parents of program participants, keeping them informed about their child''s progress and achievements at the YMCA.
- Maintained clean facilities to better serve program needs.
- Assisted in preparing recreational materials and supplies for each activity.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
Club Pride/ Receptionist
LA Fitness
08.2021 - 03.2022
- Handled all phone calls with pleasant and professional voice
- Maintained cleanliness of all gym equipment
- Maintained tidy reception area
- Ensured everyone signed into gym.
Education
Diploma - Child And Youth Care
Niagara College
Welland, ON10.
Skills
- Communication
- Able to communicate, engage and understand clearly with children and youth
- Fluent in the Spanish language both verbally and written
- Leadership
- Ability to multi-task and effectively problem solve complex issues
- Self-directed professional with the ability to work effectively and collaboratively with team members
- Prioritizing
- Reliable, flexible, and organized to keep on top of all work
- Store Opening and Closing
- Cash Register Operation
- Professional Appearance
- Store maintenance
Certification
- WHIMS Training- 2021-2022
- AODA Training- 2021
- Worker Health and Safety Awareness- 2021
Retailsalesassociateskills
- Listening
- Excellent customer service
- Meeting sales goals
- Selling to customer needs
- Product knowledge
- People skills
- Energy level
- Dependability
- Verbal communication
- Job knowledge
Lafitnessexperience
LA Fitness, Milton, ON, 08/2021, 03/2022, Club Pride/ Receptionist
Roles And Responsibilities
- Focusing on the developmental needs of the clients and families
- Very patient with the clients and minding their manners.
- Making sure the clients do their duties in the house to keep them focused to start their day
- Attending to their basic needs
- Feed them and plan therapeutic activities for the youth
- Serves customers by helping them select products.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Greets and receives customers in a welcoming manner.
- Responds to customers’ questions.
- Directs customers by escorting them to racks and counters.
- Provides outstanding customer service.
- Alerts management of potential security issues.
Lafitnessresponsibilities
- Handled all phone calls with a pleasant and professional voice
- Maintained cleanliness of all gym equipment
- Maintained a tidy reception area
- Ensured everyone signed into the gym
References
References available upon request.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Shelter Worker
Youth Haven
05.2024 - 08.2024
School Board CYC
Niagara Catholic District School Board
09.2023 - 12.2023
YMCA Volunteer
YMCA Niagara Welland
12.2022 - 03.2023
Club Pride/ Receptionist
LA Fitness
08.2021 - 03.2022
Retail Sales Associate
Nike Corporate Canada
05.2018 - Current
Diploma - Child And Youth Care
Niagara College
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