Kayla Henderson
Santa Clara
Overview
7
7
years of professional experience
Work History
Phlebotomy Technician
American Red Cross
01.2021 - Current
- Supervised daily collection operations
- Collection of blood samples
- Completed donor intake and registration
- Monitored donors for reactions and verified sample quality
- Promoted mission, vision, and values of the American Red Cross and trained new staff in phlebotomy procedures
Shift Lead
Jamba
12.2018 - 08.2021
- Completed store opening and closing procedures
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction
- Trained and mentored new employees to maximize team performance
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Created work schedules for each team member to maintain deadlines and fully staff shifts
Shift Lead
Popeyes® Louisana Kitchen
07.2017 - 10.2018
- Completed store opening and closing procedures
- Interviewed potential candidates and train new employees
- Monitored employee food handling, safety and uniform requirements
- Communicated with health inspectors during inspections
- Followed safety and sanitation policies while handling food and beverages
Education
No Degree - Biology
Grand Canyon University
Phoenix, AZHigh School Diploma -
Santa Clara High School
Santa Clara, CA08.2019
No Degree - Training in Medical Assisting
Silicon Valley Career Technical Education
San Jose, CA05.2019
Skills
- Customer Service
- Supervising experience
- On-the-job Instructor
- Donor Data Management Systems
- Microsoft Office
- Phone etiquette
- Biohazard Policy Compliance
- Blood Sample Collection
- Medical Histories and Vital Statistics
- Basic Life Support (BLS)
Timeline
Phlebotomy Technician
American Red Cross
01.2021 - Current
Shift Lead
Jamba
12.2018 - 08.2021
Shift Lead
Popeyes® Louisana Kitchen
07.2017 - 10.2018
No Degree - Biology
Grand Canyon University
High School Diploma -
Santa Clara High School
No Degree - Training in Medical Assisting
Silicon Valley Career Technical Education