Kayla Heinen
Calgary,AB
Summary
Third-year Bachelor of Fine Arts student at Alberta University of the Arts with a strong background in customer service at Glasshouse Kitchen & Bar. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and team collaboration, consistently delivering exceptional service in fast-paced environments. Committed to maintaining high standards and fostering positive client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Owner / Artist
Kaylaheinen_colourart
01.2021 - Current
- Created and sold commissioned and original artwork
- Managed communications with clients and social media presence
- Handled packaging, sales, and delivery of artwork
Server, host, busser
Glasshouse Kitchen & Bar
St. Albert, Alberta
05.2025 - 08.2025
- Collaborated with kitchen staff to facilitate smooth order delivery.
- Maintained cleanliness of dining area, adhering to health standards.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
Cashier / Stock Associate
Dollar Tree
01.2022 - 09.2023
- Operated cash register and handled transactions
- Provided customer service and support
- Restocked inventory and maintained clean, organized displays
Booth Assistant (Gramma Bee’s Honey)
Bountiful Farmers’ Market
06.2021 - 08.2021
- Managed product displays and customer interactions
- Handled cash sales and tracked inventory
Package Labeler
Heinen Farms Ltd.
06.2021 - 08.2021
- Prepared product packaging and labels for distribution
Education
Bachelor of Design - Photography
Alberta University of The Arts
Calgary, AB04-2027
High School Diploma -
Sturgeon Composite High School
Namoa, AB01.2023
Skills
- Customer Service & Communication
- Organization & Time Management
- Creativity & Problem Solving
- Self-Motivation & Initiative
- Teamwork & Patience
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Basic math proficiency
Accomplishments
Group Exhibition: Introspective – Creig Gallery, Alberta University of the Arts
Nov 22 – Dec 6, 2024
Emerging Artists Unleashed Exhibition - Alberta Society of Artists, Mar 12 - Apr 26, 2025
Maisie Metrunec Scholarship – Town of Gibbons (2023)
Ted Helgeson Painting Scholarship - Recipient (2024)
Community Service & Volunteer Work
- Sturgeon Alliance Church, Mural Painting (Commissioned), 2022-02-01, Vacation Bible School Kitchen Helper, 2017-01-01
- Lilian Schick School, Breakfast Program Volunteer, 2017-01-01
Certification
ProServe Certificate – Alberta Liquor Staff Training (2024)
Standard First Aid - St. John Ambulance Saint-Jean
Affiliations
- pilates
- walking
- painting
References
References available upon request.
Timeline
Server, host, busser
Glasshouse Kitchen & Bar
05.2025 - 08.2025
Cashier / Stock Associate
Dollar Tree
01.2022 - 09.2023
Booth Assistant (Gramma Bee’s Honey)
Bountiful Farmers’ Market
06.2021 - 08.2021
Package Labeler
Heinen Farms Ltd.
06.2021 - 08.2021
Owner / Artist
Kaylaheinen_colourart
01.2021 - Current
Bachelor of Design - Photography
Alberta University of The Arts
High School Diploma -
Sturgeon Composite High School