Kayla Harmer
Ingersoll,ON
Summary
Adaptable and motivated professional with a diverse background in hospitality and wellness. Recognized for strong customer relations and problem-solving skills, ready to leverage expertise to create engaging experiences and drive client loyalty.
Overview
17
17
years of professional experience
Work History
Bookkeeping Administrative Assistant
JB Drywall and Co.
Ingersoll, Ontario
06.2025 - Current
- Streamlined accounts payable and receivable processes for drywall projects.
- Ensured timely payroll processing for all employees.
- Maintained precise financial records utilizing accounting software.
- Organized comprehensive filing systems for invoices, receipts, and payments.
- Coordinated daily content creation across various social media platforms.
Server/Bar Manager
The Blue Elephant
Simcoe, ON
10.2011 - 02.2025
- Resolved escalated customer complaints to enhance satisfaction and foster loyalty.
- Complied with health codes and sanitation requirements, streamlining productivity initiatives.
- Recommended food and drink pairings based on guest preferences and promotions.
- Maintained updated knowledge of menu items, garnishes, ingredients, and preparation methods.
- Trained new servers to ensure service excellence.
- Prepared drinks following standard recipes for consistency and quality.
- Responded promptly to guest inquiries and complaints with professionalism.
Yoga Instructor
Kure Studio/Self Employed
Ingersoll, ON
04.2023 - 10.2023
- Fostered a learning environment by utilizing verbal cues and curated music selections.
- Guided students in proper alignment, breathing techniques, and necessary modifications.
- Maintained comprehensive records of student attendance and health history forms.
Logistics Coordinator
Scotlynn Commodities
Paris, ON
02.2020 - 05.2022
- Dispatched information to service providers for efficient scheduling of freight movement.
- Cultivated relationships with carriers and tracked financials to verify performance metrics.
- Established and nurtured connections with peers and leadership to enhance team success.
- Assisted teammates in sales-processing tasks to consistently achieve daily sales targets.
Salon Assistant/Receptionist
Embrace Salon and Spa
Waterford, ON
07.2015 - 09.2016
- Scheduled and confirmed appointments to optimize team efficiency.
- Delivered comprehensive administrative support by organizing documents, making copies, sending faxes, and rearranging schedules.
- Communicated with vendors to place orders, receive deliveries, request services, and convey office management instructions.
Server
Yin's Restaurant
Waterford, ON
09.2008 - 06.2011
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
Education
YTT 200 Hour - Yoga Teacher Training
School Yoga Institute
Costa Rica03.2023
Diploma - Hairstylist
Fanshawe College of Applied Arts And Technology
Woodstock, ON08.2016
Certificate - Esthetics
Allanti Institute
Woodstock, ON 08.2016
College Credit - WHIMIS/ Health And Safety
Fanshaw College
Woodstock, ON04-2016
Certificate -
Smart Serve
10.2012
High School Diploma -
Waterford District High School
Waterford, ON06.2010
Skills
- Friendly, positive attitude
- Service-oriented mindset
- Customer relations
- Courteous demeanor
- Verbal/written communication
- Energetic self-starter
- Problem-solving abilities
- Positive and Professional
- Content Development
- Data Entry
Timeline
Bookkeeping Administrative Assistant
JB Drywall and Co.
06.2025 - Current
Yoga Instructor
Kure Studio/Self Employed
04.2023 - 10.2023
Logistics Coordinator
Scotlynn Commodities
02.2020 - 05.2022
Salon Assistant/Receptionist
Embrace Salon and Spa
07.2015 - 09.2016
Server/Bar Manager
The Blue Elephant
10.2011 - 02.2025
Server
Yin's Restaurant
09.2008 - 06.2011
YTT 200 Hour - Yoga Teacher Training
School Yoga Institute
Diploma - Hairstylist
Fanshawe College of Applied Arts And Technology
Certificate - Esthetics
Allanti Institute
College Credit - WHIMIS/ Health And Safety
Fanshaw College
Certificate -
Smart Serve
High School Diploma -
Waterford District High School