Kayla Hargraves
Montrose
Summary
Dynamic personality with extensive experience at YMCA of Foothills, excelling in staff management and conflict resolution. Proven track record in enhancing child development programs and fostering strong student-parent relations. Adept at effective communication and operational efficiency, ensuring a safe and engaging environment for children and families. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Assistant Site Leader
YMCA of Foothills
09.2024 - Current
- Oversaw personnel safety and efforts at work site.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned, directed, and monitored operational and tactical team activities.
- Used industry expertise, customer service skills and analytical nature to resolve parent concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry parents
- Oversaw front desk operations with eye for program reputation, staff productivity, and operational efficiency.
Head Summer School Counselor
YMCA of Foothills
06.2023 - Current
- Organized and guided group activities by leading, coaching, and participating with campers.
- Implemented camp activities fostering physical, social, and emotional growth.
- Worked with children of varying age, interest, skill, and developmental levels.
- Administered first aid quickly to provide health and safety to campers.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Led groups of children safely through variety of camp activities.
- Trained staff members on conducting events and following safety procedures.
- Collaborated with other recreation staff in developing new recreational activities.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
Private Nanny
Self
03.2020 - Current
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Prepared healthy, age-appropriate snacks and meals.
- Led indoor and outdoor activities to entertain and occupy children.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Taught children basic life skills, manners and personal hygiene.
Private Tutor
Self
01.2020 - Current
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Taught students remotely via pre-recorded and live video sessions.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Met with parents to discuss student progress and address concerns.
- Generated handouts and learning materials to enhance education.
- Reviewed materials for student classes to enhance learning and used unique ways to reinforce program materials.
After-School Counselor
YMCA of Foothills
08.2022 - 08.2024
- Built productive, lasting connections with individual students.
- Led new staff in guidance activities in classrooms and small group settings.
- Counseled individuals and small groups of children, focusing on personal, social and emotional growth and development.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Responded to inquiries from parents and guardians.
- Provided support and guidance to children in conflict resolution.
Education
High School Diploma -
La Canada High School
La Cañada Flintridge, CA05-2021
Skills
- Staff management
- Customer assistance and interaction
- Conflict management
- Marketing and promotion
- Child development
- Student and parent relations
- Attention to detail
- Effective communication skills
- Effective problem resolution
Timeline
Assistant Site Leader
YMCA of Foothills
09.2024 - Current
Head Summer School Counselor
YMCA of Foothills
06.2023 - Current
After-School Counselor
YMCA of Foothills
08.2022 - 08.2024
Private Nanny
Self
03.2020 - Current
Private Tutor
Self
01.2020 - Current
High School Diploma -
La Canada High School
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