KAYLA GUERIN
Summary
Developed strong organizational and communication skills in collaborative and fast-paced environments. Proven ability to manage multiple tasks, meet deadlines, and contribute to team objectives. Seeking employment where I can utilize my transferable skills I have acquired through my education and experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Reception, Housekeeping & Training
Glenview Cottages & Campground
01.2018 - 01.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Farmhand/Housekeeping Air b&b
Free Roots Farm and Lodging
05.2018 - 09.2018
- Collaborated with other workers to complete tasks efficiently according to established schedules and protocols.
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
Server/Housekeeper & Grounds
Kessagami Lake Wilderness Lodge
05.2017 - 09.2017
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Medical Secretary & Unit Clerk
Elliot Lake Family Health Team
01.2011 - 01.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
Education
Diploma - Environmental Technician and Conservation Management
Sault College
Sault Ste. Marie, ON01.2018
Diploma - Outdoor Recreation and Parks Technician
Sault College
Sault Ste. Marie, ON01.2017
Diploma - Medical Office Administration
Canadian Career College
Sudbury, ON01.2011
Skills
- Works well in high stressed environment/ fast paced settings
- High attention to detail
- Proficient in a variety of housekeeping and organizational duties
- Experience in a variety of administrative duties
- Passion for providing excellent customer service
- Confident in safe heavy lifting and ability to lift 50 pounds or more
- Quick learner
- Great interpersonal skills and problem solving abilities
- Extremely confident with Excel, Microsoft and PowerPoint
- Excellent communication and teamwork skills but also has ability to work self sufficiently
- Creativity and innovation
- Flexible schedule
- Time management abilities
Certification
- Class 'G' drivers license
- Chainsaw & Brushcutter2016 &2022
- Paddle Canada Level 1
- Kayak Level 1
- ATV safety course
- Snowmobile safety
- Workers Health and Safety -2022
- Snowboard Instructor (CASI)
- Silviculture award recipient
Timeline
Farmhand/Housekeeping Air b&b
Free Roots Farm and Lodging
05.2018 - 09.2018
Reception, Housekeeping & Training
Glenview Cottages & Campground
01.2018 - 01.2020
Server/Housekeeper & Grounds
Kessagami Lake Wilderness Lodge
05.2017 - 09.2017
Medical Secretary & Unit Clerk
Elliot Lake Family Health Team
01.2011 - 01.2015
Diploma - Outdoor Recreation and Parks Technician
Sault College
Diploma - Medical Office Administration
Canadian Career College
- Class 'G' drivers license
- Chainsaw & Brushcutter2016 &2022
- Paddle Canada Level 1
- Kayak Level 1
- ATV safety course
- Snowmobile safety
- Workers Health and Safety -2022
- Snowboard Instructor (CASI)
- Silviculture award recipient
Diploma - Environmental Technician and Conservation Management
Sault College
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