Kayla Gonzalez
San Marcos
Summary
Proven team player and multitasker, excelled at Cold Stone by enhancing customer satisfaction through exceptional service and efficient order handling. Leveraged strong communication and organizational skills to foster teamwork and maintain a positive work environment, showcasing a blend of hard and soft skills critical for high-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Cold Stone
07.2022 - Current
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Intern
TrueCare
06.2022 - 08.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Education
Bachelor of Science - Kinesiology
California State University, San Marcos
San Marcos, CA05-2027
High School Diploma -
Mission Hills High School
San Marcos06-2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Clear communication
Certification
- First Aid Certification - American Red Cross
- CPR/AED Certification
Languages
English
Native or Bilingual
Spanish
Timeline
Shift Leader
Cold Stone
07.2022 - Current
Intern
TrueCare
06.2022 - 08.2022
Bachelor of Science - Kinesiology
California State University, San Marcos
High School Diploma -
Mission Hills High School
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