KAYLA GOLDHAWK
Courtice,Canada
Summary
Dedicated and energetic administrative professional with proven expertise in fast-paced academic environments. Skilled in leadership, customer service, and efficient use of Microsoft Office, HRIS/Banner, and other software. Experienced in scheduling, budgeting, records management, and hosting virtual meetings. Known for exceptional time management, attention to detail, and innovative problem-solving. Strong interpersonal skills with a commitment to integrity, confidentiality, and achieving organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Executive Assistant to Associate Vice-President of Human Resources
Durham College
05.2016 - Current
- Coordinate requests from the associate vice-president, including arranging meetings, following up on action items, gathering report data, proofreading documents, assisting with projects, and distributing college-wide messages.
- Respond to inquiries via email and phone; schedule and coordinate virtual meetings with legal counsel.
- Manage departmental budgets by tracking expenditures, coding accounts, generating reports (FAST), preparing purchase requisitions, and reconciling expense reports and MasterCard statements.
- Maintain accurate records and department attendance; respond to DC Cares inquiries.
- Prepare agendas and record meeting notes for committees (e.g., Academic Union College, Workload Management, HR, and Health & Safety Committees).
- Administer dependent tuition assistance and employee tuition reimbursement processes, ensuring eligibility and processing requests.
- Support policy and procedure updates and maintain accurate organization charts.
- Oversee computer loan policy administration, including inquiries, eligibility, and request processing.
- Assist with DCWorks/IWorks program by processing work-study contracts, creating EPAF templates, and addressing inquiries.
- Lead recruitment for HR & Equity work-study positions and provide general recruitment support, including reference checks, interview scheduling, and committee participation.
- Schedule and coordinate employee volunteer shifts at on campus.
Durham College Team Experience Member
Durham College
09.2015 - Current
- Representing the Durham College brand by contributing content to Social Media platforms such as Twitter and Facebook; answering inquiries from potential and/or former students via Social Media
- Assisting with the Team Experience booth during Alumni Night at the GM Centre; interacted and engaged with the public
HRIS Assistant
Durham College
05.2015 - 05.2016
- Supported the attendance keepers by answering inquiries, identifying discrepancies, and providing feedback for future inquiries
- Tracked and reminded attendance keepers to input data by required timelines
- Assisted with yearly HRIS updates – vacation entitlement and sick leave entitlement
- Inputted attendance changes in Banner while adhering to Human Resources policy and procedure
- Mailed out memos regarding anniversary, contractual, and salary increases
- Supported the HR Generalists with recruitment processes by shortlisting candidates, scheduling interviews, booking rooms, contacting applicants, ensuring the appropriate resources are available, preparing interview packages, and completing comprehensive reference checks
- Inputted information and/or changes about commencement and termination of part-time, partial load, sessional, and field placement Faculty contracts in Banner
- Participated in weekly transactional and staff meetings
- Communicated effectively with all employee levels within Durham College
- Assisted with the work-study employment program by inputting and maintaining their contracts in Banner
- Inputted data on Maternity/Parental and Sick leaves
Field Placement Student – Human Resources
Durham College
04.2015 - 05.2015
- Documented UCC and Health & Safety meeting minutes
- Proofread documents for HR Generalists
- Processed supply orders for the department
- Inputted Health & Safety training documents in Banner
- Supported the President’s Office with the preparation for the Governors’ retreat
Work Study Student – Admissions & Recruitment
Durham College
05.2014 - 04.2015
- Filed transcripts, application documents, and diplomas
- Responded to emails and phone calls from students
- Received and processed incoming mail
- Prepared and packaged letters for potential students
- Assisted at recruitment events such as Open House and Convocation
- Verified students’ information and entered their transcripts into Banner
- Provided basic admission and program information to prospective students
- Maintained a basic knowledge and understanding of programs by liaising with Dean’s and Student Advisors
- Toured individuals or groups around the Durham College campus; Oshawa & Whitby
Store Manager
La Senza
10.2005 - 07.2013
- Led the recruiting, hiring, and training process of a 25+ sales team
- Motivated team to make daily, weekly, and monthly targets
- Created a customer-centric culture where the focus of the team was to build a “first-class” customer service shopping experience
- Performed conference calls with head office executives to communicate information about products, marketing, sales, etc
- Generated weekly schedules while adhering to the payroll budget
- Enforced Health & Safety procedures and Loss Prevention Standards
- Completed nightly deposits to the Bank; reconciled deposits to daily cashier report
Education
Diploma; Honours - Executive Office Administration
Durham College
05.2015
Diploma; Honours - Esthetics
Art & Technique
05.2005
Skills
- Executive and Administrative Support
- Office Management and Coordination
- Recruitment and Onboarding
- Budgeting and Financial Management
- Strong Communication and Interpersonal Skills
- Problem Solving and Adaptability
Certification
- De-escalation training
- Mental Health and First Aid Training
- First Aid training
- WHMIS
- Nominee for Administrative of the Year (2019)
Volunteer Experience
- Durham College, 05/01/14, Present, Spring and Fall Open Houses, Call Campaigns, Ask Me I’m Orange, Convocations, KPI Surveys
- Lakeridge Health Oshawa, 09/01/14, 04/01/15, Fracture Clinic; 3 hours a week while completing my education.
- St. Vincent’s Kitchen, 06/01/17, 07/01/19, Assist the kitchen with food preparation and service.
Timeline
Executive Assistant to Associate Vice-President of Human Resources
Durham College
05.2016 - Current
Durham College Team Experience Member
Durham College
09.2015 - Current
HRIS Assistant
Durham College
05.2015 - 05.2016
Field Placement Student – Human Resources
Durham College
04.2015 - 05.2015
Work Study Student – Admissions & Recruitment
Durham College
05.2014 - 04.2015
Store Manager
La Senza
10.2005 - 07.2013
Diploma; Honours - Esthetics
Art & Technique
Diploma; Honours - Executive Office Administration
Durham College
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