Kayla Glass

Director of creative team, Public Relations specialist, and full time social media manager. Responsible for all creative (Content creation, video editing, shoot planning, etc) as well as buildout of content calendars, influencer coordination, PR outreach and more.

• Collaborating with cross-functional teams to align project objectives with company vision.
• Mentoring junior creatives, fostering skill development and encouraging innovative thinking.
• Building strong relationships with clients, leading to long-term partnerships and repeat business opportunities.

Professional Photographer providing high-res content for various brands, small businesses and beyond.

• Capturing content for diverse clientele and consistently delivering high-quality imagery on-time for various digital platforms
• Always prioritizing relationships with clients through clear communication and professionalism
• Editing photos with Adobe Photoshop to enhance visual appeal and meet client specifications.
• Managing all scheduling and logistics for photoshoots, optimizing workflow efficiency and time management.

Public Relations & Media coordinator. Managed all press outreach and media features for multiple clients, as well as influencer collaborations. Managed media opportunities ranging from national news segments to local blog features.

• Crafted press releases to communicate key messages effectively while maintaining media lists to enhance outreach efforts
• Monitored media coverage, providing insights for strategic communication planning while providing regular repots on campaign success to clients and adjusting strategies as necessary
• Cultivated strong relationships with key influencers, leading to increased brand awareness and credibility.

Server, bartender and cashier. Also assisted with large-scale tap-takeover events and digital promotions.

• Provided exceptional customer service, ensuring timely and accurate order delivery while maintaining cleanliness of dining area throughout shifts.
• Collaborated with kitchen staff and other servers to ensure efficient meal preparation, timely service and efficient workflow.
• Developed knowledge of menu items, enhancing guest experience through recommendations, and increased sales with upselling techniques.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.

Attractions hostess and former trainer in Fantasyland, Disneyland Park. Knowledge of the operation of 10+ individual attractions. Guest Interaction Training completed as well as a large understanding and relation to the Disney brand and company objectives.

• Welcomed guests, providing exceptional customer service and ensuring positive experiences.
• Assisted in managing attraction operations while maintaining safety protocols and guest flow.
• Coordinated with management and other team members to enhance guest engagement through efficiency and positive experiences.
• Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.