Kayla Fuentes
Lancaster
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs superior work ethic with excellent communication, multitasking ad prioritization skills.
Overview
6
6
years of professional experience
Work History
Chiropractic Assistant
Active Life Chiropractic
Palmdale
12.2021 - 05.2025
- Organized office supplies and ordered new items when necessary.
- Assisted in the development and implementation of office policies and procedures.
- Completed paperwork related to billing procedures accurately according to established protocols.
- Greeted patients, verified insurance and collected co-payments.
- Maintained patient records and updated information in the electronic health record system.
- Provided support to patients experiencing pain or discomfort before or after treatment sessions.
- Scheduled appointments for patients both in person and over the phone.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Managed inventory of medications prescribed by doctors for patient care plans.
- Answered patient questions regarding their care plan or billing inquiries.
- Conducted follow up calls to ensure that patients are recovering well from treatments.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Checked out patients at end of visit, collecting any remaining balances due from them.
- Provided assistance with other duties as assigned by chiropractor or office manager.
- Coordinated insurance verification and claims processing.
- Assisted with exercises and rehabilitation activities prescribed by the chiropractor.
- Operated therapeutic equipment under chiropractor supervision.
- Performed routine clinical tasks to support patients and doctors.
- Facilitated patient communication, providing education on treatment plans.
Courtesy Clerk
Planet Fitness Gym
Lancaster
09.2021 - 02.2022
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Checked expiration dates on products regularly and removed outdated items from shelves.
- Greeted customers in a friendly and professional manner.
Counter Server Cashier
Panda Express Restaurant
Palmdale
03.2020 - 02.2022
- Prepared drinks according to recipes or special requests from customers.
- Provided exceptional customer service by responding to customer inquiries promptly and professionally.
- Communicated effectively with kitchen staff to ensure orders were fulfilled quickly and accurately.
- Processed payments using credit cards, debit cards, and cash.
- Followed safety protocols while operating equipment such as knives, blenders.
- Operated cash registers for transactions with customers.
- Ensured compliance with health codes regarding proper storage and handling of food products.
- Participated in regular team meetings to discuss strategies for improving customer satisfaction ratings.
- Greeted customers and provided menu information.
Sales Representative
Rue 21
Palmdale
02.2019 - 03.2019
- Replenished supplies such as hangers, bags and tags when necessary.
- Selling fragrances
- Cleaned fitting rooms after each customer use.
- Performed inventory checks regularly to ensure accuracy of stock levels.
- Provided customers with information about promotions and discounts available.
- Folded and hung clothing items according to store standards.
- Greeted customers and provided excellent customer service.
- Restocked shelves with new merchandise as needed.
- Maintained a neat and organized sales floor.
- Checked incoming shipments of merchandise against purchase orders for accuracy.
Education
High School Diploma -
Eastside High School
Lancaster, CA06-2019
Skills
- Electronic health records
- Insurance verification
- Patient intake
- Billing procedures
- Therapeutic equipment
- Customer service
- Office organization
- Leadership
- Time management
- Hard working
- Self motivated
- Adaptability
Accomplishments
- Honor Roll (2018-2019)
Languages
Spanish
Limited
Timeline
Chiropractic Assistant
Active Life Chiropractic
12.2021 - 05.2025
Courtesy Clerk
Planet Fitness Gym
09.2021 - 02.2022
Counter Server Cashier
Panda Express Restaurant
03.2020 - 02.2022
Sales Representative
Rue 21
02.2019 - 03.2019
High School Diploma -
Eastside High School
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