Kayla Fleury
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Offering demonstrated success identifying prospects and converting leads into customers. Diligent worker with superior communication skills, understanding of client needs and sales closing rates.
Overview
8
8
years of professional experience
Work History
Sales Specialist/Data Analyst
Start.ca
03.2023 - Current
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Presented findings to executive leadership teams through concise presentations, influencing future strategy development.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
- Participated in requirements meetings to understand business needs.
- Used statistical methods to analyze data and generate useful business reports.
Sales and Billing Agent/ Training Specialist
Dependable IT
07.2021 - 03.2023
- Highly skilled at presenting, promoting and selling products/services using solid arguments to existing and prospective customers
- Performed cost-benefit and needs analysis of existing/potential customers to meet their needs
- Established, developed and maintained positive customer relationships
- Provided ongoing floor support to new and existing staff
- Led ongoing training classes covering sales techniques and system knowledge.
- Improved billing accuracy by conducting thorough reviews of invoices and account statements.
- Enhanced customer satisfaction with detailed explanations of charges and prompt resolution of disputes.
Sales Associate
Marriott International Inc
12.2019 - 03.2020
- Processed reservation requests and support of basic loyalty and customer care requests
- Identified guest reservation needs and followed sales techniques to maximize revenue
- Ensured compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management
- Provided customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties
- Followed all company policies and procedures; maintained confidentiality of proprietary information; protected company assets; protected the privacy and security of guests and coworkers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Expeditor
Chucks Roadhouse
07.2016 - 11.2018
- 2+ years of experience in following food orders, in order to deliver them on time
- Well-versed in acting as an intermediate between customers and kitchen staff
- Competent in ensuring the correct delivery of food to customers’ tables
- Extremely comfortable under pressure in fast-paced, hectic environments.
Education
OSSD -
Sir Wilfrid Laurier S.S
OSSD -
Regina Mundi Catholic College
Skills
- Upselling and Cross Selling
- Staff education and training
- Needs Analysis
- Inquiry Handling
- Relationship selling
- Complaint resolution
- Sales expertise
- Process Improvement
- Report Writing
- Data Visualization and Presentations
Accomplishments
- Created educational videos that were used as a company wide training resource.
- Was the first employee within the company to be trained on all skillsets.
- Helped to create a new employee mentoring program which aided in lowering the company turnover rate.
- Documented and resolved leads territory issues which led to higher conversion rates month to month.
- Achieved better lead quality by completing daily and monthly sales reports with accuracy and efficiency.
- Improved relationship with Prospect Media Group by developing a unique business intelligence solution to meet complex requirements.
Languages
English
Native or Bilingual
References
Available Upon Request
Timeline
Sales Specialist/Data Analyst
Start.ca
03.2023 - Current
Sales and Billing Agent/ Training Specialist
Dependable IT
07.2021 - 03.2023
Sales Associate
Marriott International Inc
12.2019 - 03.2020
Expeditor
Chucks Roadhouse
07.2016 - 11.2018
OSSD -
Sir Wilfrid Laurier S.S
OSSD -
Regina Mundi Catholic College
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