Kayla Fletcher
Oakville,ON
Summary
I am an energetic and dependable professional with experience in supervising retail operations and childcare, known for delivering excellent customer service in fast-paced environments. I am a strong communicator with cash-handling experience, and a proven ability to work efficiently as part of a team. I am eager to contribute a positive attitude, reliability, strong work ethic, and a welcoming presence to a serving or hosting position.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Camp Counsellor
Kemur Camp
Cambridge, Ontario
07.2024 - 08.2025
- Worked closely with a team of counselors to maintain efficiency in daily programs.
- Led and supervised daily activities for campers.
- Adapted programming in response to weather.
- Mediated peer conflicts and resolved behavioral challenges.
Front End Supervisor
FreshCo
Oakville, Ontario
08.2022 - 05.2025
- Supervised and delegated daily operations to ensure efficient team performance.
- Trained new staff on store policies, procedures, and customer service techniques.
- Handled cash counting and records, maintaining security during transactions.
- Resolved customer complaints effectively to enhance overall shopping experience.
Vet Assistant Volunteer
Foxcreek Animal Hospital
Oakville, Ontario
09.2024 - 04.2025
- Assisted veterinarians during examinations and procedures.
- Assisted with administering vaccines and preparing medications under vet supervision.
- Handled emotionally sensitive situations (euthanasia).
- Observed clinic workflow, appointment scheduling, and patient triage system as well as gained exposure to inventory management and supply tracking.
Lead Swim Instructor
Oakville Swim Academy
Oakville, Ontario
11.2023 - 03.2024
- Instructed swimming lessons for children ages 3-13 often working with nervous and anxious children.
- Actively supervised and enforced pool regulations, making quick safety decisions under pressure when needed.
- Developed lesson plans tailored to individual skill levels.
- Communicated progress and feedback to parents.
Star Babysitting CEO
Self Employed
Oakville, Ontario
07.2022 - 09.2022
- Managed and operated scheduling, client communication, and service logistics.
- Supervised children ages 4–12 in a safe and structured environment.
- Managed meal preparation, park excursions, and bedtime routines.
- Maintained consistent communication with parents regarding child wellbeing.
Scarboro Figure Skating Volunteer
Scarboro Figure Skating Club
Scarborough, ON
04.2022 - 04.2022
- Registered athletes and coaches, verified documentation, and managed check-ins for a high-volume figure skating competition.
- Coordinated secure transfer of official scoring sheets from judges to administrative staff.
Education
Bachelor of Science - Animal Biology
University of Guelph
Guelph01-2029
High School Diploma -
Garth Webb Secondary School
Oakville, ON06.2025
Skills
- Bilingual Proficient communication in both English and French
- Leadership & Team Supervision I organized team members and delegated tasks to get jobs done with high efficiency
- Time Management I work efficiently in fast-paced environments, and prioritize multiple tasks under pressure
- Cash Handling I can move and handle money safely as well as reflect it in accurate accounting records
- Adaptability I step into additional roles and responsibilities when needed
- Collaboration I clearly communicate with coworkers and carry my weight as to not put stress on others
Certification
2026 - Smart Serve Certificate, Smart Serve Ontario
Timeline
Vet Assistant Volunteer
Foxcreek Animal Hospital
09.2024 - 04.2025
Camp Counsellor
Kemur Camp
07.2024 - 08.2025
Lead Swim Instructor
Oakville Swim Academy
11.2023 - 03.2024
Front End Supervisor
FreshCo
08.2022 - 05.2025
Star Babysitting CEO
Self Employed
07.2022 - 09.2022
Scarboro Figure Skating Volunteer
Scarboro Figure Skating Club
04.2022 - 04.2022
Bachelor of Science - Animal Biology
University of Guelph
High School Diploma -
Garth Webb Secondary School