Kayla Doucet
Safeway
Lower West Pubnico,NS
6
years of professional experience
Honours graduated Pharmacy Technician with 5 years in a fast paced retail pharmacy. Dedicated, meticulous and compliant with regulatory standards to ensure patient safety. Proficient in medication dispensing and insurance billing, with solid experience coordinating with insurance providers, prescribers and patients to address issues, with a strong emphasis on patient relationships.
Work History
Pharmacy Technician
4 Years 7 Months- Answered incoming phone calls and addressed questions from patients and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions
- Consulted with insurance companies to complete claims processing and resolve concerns.
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Precisely measured and combined ingredients in accordance to patients compound prescription orders.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Preformed blister packaging for patients, updated patients profiles to reflect change in dispensing procedure and helped patients understand blister packs.
- Set up and modified patient profiles to include current medications and insurance details.
- Stocked, labeled, and inventoried medication to keep accurate records.
Pharmacy Technician
4 Months- All the aforementioned skills
Pharmacy Technician
6 Months- All aforementioned skills
- Methadone preparation
- Administered "in-pharmacy" Methadone prescriptions to patients
- Prepared "take home" Methadone prescriptions
Education
Pharmacy Technology
- Honours graduate
Skills
Insurance Adjudication
Confidentiality and HIPAA
Drug Inventory Control
Aseptic Techniques
Compounding Techniques
Attention to Detail
Prescription Filling
Customer Service
Data Entry
Pharmacy and customer records management
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Pharmacy Technician
Safeway
07.2007 - 02.2012Read More
Pharmacy Technician
Sobeys
03.2007 - 07.2007Read More
Pharmacy Technician
Lawtons Drugs
08.2006 - 02.2007Read More
NSCC Institute Of Technology
Pharmacy Technology
Read More