Kayla Donkin
Victoria,BC
Summary
Wide knowledge of human behavior, alcohol, drugs and solvents. Profound knowledge of developing programs for adult and youth issues. Ability to meet all requirements of patients and its family members. I have a wide knowledge of local resources and supports in the city for a Mental Health and Addiction, housing, food and shelter. I have over 10 years of personal experience working with the system and am able to guide clients through with support to make it as painless as possible.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Guard
Guardtech Security
06.2023 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
RECEPTIONIST/HOSPITALITY
Mustard Seed Street Church
01.2019 - 05.2019
- Checked in and out Volunteers
- Answered called and emails
- Collected Donations
- Hosted Saturday Meals
- Developed/Editing Bulletin
- Checking in/Out William Head Volunteers
- Organized Volunteers
- Assisted with food bank
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Harm Reduction Worker
Lookout Housing Society
11.2018 - 01.2019
- Overseeing harm reduction supplies
- Supporting staff carrying out their duties
- Distributing harm reduction supplies
- Overdose intervention
- Suicide intervention
- Conducting intakes and orientations for clients on supports
- Participate as team member with staff to ensure safe and caring environment
- Assist staff and managers with implementing harm reduction practices
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Owner
Forever Yours Wooden Roses
01.2009 - 09.2016
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Education
Diploma - Community Support Worker
Sprott Shaw College
10.2017
Diploma - Health Care Aide
Sprott Shaw College
10.2010
Skills
- Worker Training
- Worker Supervisior
- Solid Independent Worker
- Resourceful and Reliable Worker
- Community Mental Health Programs
- Motivational Interviewing
- Mental Health Support
- Crisis Situations
- Reading Comprehension
- Client Assessments
- BST trained
- Knowledge in Addiction and Mental Health
- Compassionate
- Strong Willed
- Critical Thinking
- Emotional Intelligence and people skills
Languages
English
Native or Bilingual
Certification
Clearcriminalrecordcheck:2023 FoodSafecertificate:2017 FirstAidcertificate:2026 CareAidBCRegistration:2010 Registrationnumber56707
Crisis InterventionTraining
Naloxone Training
BST
Timeline
Security Guard
Guardtech Security
06.2023 - Current
RECEPTIONIST/HOSPITALITY
Mustard Seed Street Church
01.2019 - 05.2019
Harm Reduction Worker
Lookout Housing Society
11.2018 - 01.2019
Owner
Forever Yours Wooden Roses
01.2009 - 09.2016
Diploma - Community Support Worker
Sprott Shaw College
Diploma - Health Care Aide
Sprott Shaw College