Kayla Desmet-Evans
Mississauga,ON
Summary
Developed leadership and team management skills in high-energy restaurant environment. Proficient in inventory control, customer service, and operational efficiency. Seeking to transition into new field, leveraging these versatile skills to drive success and innovation.
Overview
6
6
years of professional experience
Work History
Restaurant Bar Manager
Planta Queen
03.2019 - Current
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
- Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.
Assistant Spa Manager/Aethetician
Skin Beauty and Beyond
02.2022 - 09.2023
- Trained new staff members on proper procedures, techniques, and customer service standards to maintain consistent quality across all services.
- Collaborated with the Spa Manager to develop new treatments and services, keeping offerings fresh and competitive.
- Streamlined payment processing systems for efficient transactions at checkout.
- Developed marketing materials for promotions and events, driving awareness of the spa''s offerings within the local community.
- Maintained cleanliness and hygiene standards across all areas of the spa, contributing to a safe and comfortable environment for both staff and clients.
- Fostered strong relationships with clients, resulting in increased repeat bookings and referrals.
- Enhanced overall spa experience for guests by creating tailored treatment plans based on individual needs and preferences.
Personal Assistant
My Beauty Doctor
06.2019 - 02.2020
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Education
Ontario College Diploma - Paralegal Studies
Humber Institute of Technology And Advanced Learning
Toronto, None06-2016
Skills
- Pre-shift walk-through
- Employee scheduling
- Front of house operations oversight
- Cost control
- Organizational skills
- Ordering supplies
- Problem-solving
- Time management
- Customer relationship building
- Verbal and written communication
- Inventory management
- Labor cost control
Languages
English
Native or Bilingual
Timeline
Assistant Spa Manager/Aethetician
Skin Beauty and Beyond
02.2022 - 09.2023
Personal Assistant
My Beauty Doctor
06.2019 - 02.2020
Restaurant Bar Manager
Planta Queen
03.2019 - Current
Ontario College Diploma - Paralegal Studies
Humber Institute of Technology And Advanced Learning
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