Kayla Daniels
Modesto,CA
Summary
Dedicated and results-oriented professional with extensive experience in customer service, operations, and process optimization. Seeking a dynamic position where I can utilize my proven ability to enhance service quality, improve operational efficiency, and drive customer satisfaction. A strong leader with a collaborative mindset, committed to fostering relationships, building partnerships, and contributing to the growth and success of the organization. Eager to bring expertise and passion for excellence to a challenging and flourishing role.
Overview
10
10
years of professional experience
Work History
Customer Service Lead
Transdev
01.2022 - Current
- Collaborated with service providers to resolve operational issues, address delays, and ensure the seamless delivery of services.
- Coordinated and optimized work schedules for transit drivers, ensuring consistency in operations and adherence to organizational standards.
- Communicated scheduling changes effectively to customers, ensuring minimal disruption and maintaining high service levels.
- Maintained detailed and up-to-date records of calls, activities, and service requests in both physical and electronic databases to ensure accurate tracking and reporting.
- Led the implementation of schedule and policy changes, working closely with management to create and enforce new policies, procedures, and operational goals.
- Continuously identified opportunities for process improvements to streamline operations and enhance team efficiency.
- Prepared various written communications, reports, and documents related to operational performance, process improvements, and customer service activities.
Assistant Manager
5.11 Tactical
10.2021 - 01.2022
- Trained and managed associates in customer service and sales techniques.
- Analyzed daily revenue reports, tracked inventory shipments and special orders.
- Exceeded sales goals daily, accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed new store location from ground up while optimizing store displays and appearance via strategic merchandising.
- Eased team transitions while opening a new store and provided employee orientation through effective training and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Park Aidey
Stanislaus County
07.2021 - 10.2021
- Collaborated with other departments to coordinate maintenance projects and minimize disruptions to park visitors.
- Managed ticket sales and admissions, maintaining accurate records for financial reporting purposes.
- Oversaw compliance with federal, state, and local regulations pertaining to licensing and vessel registration.
- Monitored the park for safety hazards, ensured compliance with park policies, and responded to any incidents or emergencies.
- Maintained detailed records on park operations, maintenance activities, incident reports, and visitor feedback
Animal Care Specialist I
Stanislaus County Animal Shelter
12.2019 - 01.2021
- Administered medications to animals in treatment and documented changes in condition.
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Restrained animals safely during exams and procedures.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Provided top-notch customer service to every customer and exceptional care to all animals.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Park Aide
Stanislaus County
07.2019 - 09.2019
- Maintained cleanliness of park public spaces such as visitors' center, restrooms and picnic areas by scheduling and preforming routine cleaning procedures.
- Provided exemplary customer service by making patrons feel welcome, answering park questions and giving directions.
- Increased patrolling of all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
- Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
Consultation Agent Apple Pro
Best Buy
06.2018 - 07.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly, ensuring customer satisfaction and fostering long-term relationships.
- Drove business growth by generating new sales, retaining existing clients, and expanding the overall book of business through tailored product offerings and solutions.
- Fostered strong communication within the team, ensuring alignment on goals and successful execution of initiatives.
- Managed administrative tasks, including data entry, reporting, and document preparation, contributing to the smooth operation of daily activities.
- Trained and managed new staff members, ensuring they were well-equipped to deliver excellent customer service and achieve performance goals.
Customer Service Representative
Off The Grid Treasures
06.2015 - 09.2017
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Boosted sales revenue by skillfully promoting diverse product options.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engaging 50-60 customers daily and promote specific merchandise.
Education
Criminal Justice
Modesto Junior College
Modesto, CABusiness Administration
California State University - Stanislaus
Turlock, CAHigh School Diploma -
Tokay High School
Lodi, CA06.2018
Skills
- Adaptability
- Conflict resolution
- Crisis Response
- Data management
- Detail-oriented
- Fleet Management and optimization
- Operation coordination
- Regulatory compliance
- Resource allocation
- Risk management
- Staff management and training
Timeline
Customer Service Lead
Transdev
01.2022 - Current
Assistant Manager
5.11 Tactical
10.2021 - 01.2022
Park Aidey
Stanislaus County
07.2021 - 10.2021
Animal Care Specialist I
Stanislaus County Animal Shelter
12.2019 - 01.2021
Park Aide
Stanislaus County
07.2019 - 09.2019
Consultation Agent Apple Pro
Best Buy
06.2018 - 07.2021
Customer Service Representative
Off The Grid Treasures
06.2015 - 09.2017
Criminal Justice
Modesto Junior College
Business Administration
California State University - Stanislaus
High School Diploma -
Tokay High School
Similar Profiles
Bedher SierraBedher Sierra
Bus Operator at TransdevBus Operator at Transdev
Sebastain DicksonSebastain Dickson
College shuttle driver at TransdevCollege shuttle driver at Transdev
Chanthima KennardChanthima Kennard
Light Rail Driver at TransdevLight Rail Driver at Transdev
Courtney TurksCourtney Turks
Bus Operator/Driver at TransDevBus Operator/Driver at TransDev
Kimberly TessierKimberly Tessier
Medical Biller at CAL-MED CENTRAL BILLINGMedical Biller at CAL-MED CENTRAL BILLING