Kayla Crawford
Stockton
Summary
Dynamic leader in property management with a strong focus on enhancing operational efficiency and customer satisfaction. Proficient in overseeing daily operations, managing delinquent accounts, and conducting facility audits. Strong track record of improving occupancy rates and resolving customer inquiries to maintain high service standards.
Overview
9
9
years of professional experience
Work History
Sr Property Manager
NSA
Lodi
01.2026 - Current
- Oversaw daily operations across multiple locations, ensuring compliance with company standards and fostering a consistent customer experience.
- Conducted store visits to enforce compliance with company policies and regulations.
- Performed facility audits to verify regulatory compliance and operational integrity.
- Conducted regular audits of employee timesheets, ensuring accuracy and compliance.
- Managed inventory levels and ordered supplies to ensure stock availability, supporting uninterrupted operations.
- Led training sessions for new managers on policies and procedures, equipping them with essential knowledge to improve team effectiveness.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
Property Manager
NSA Storage
Stockton
11.2024 - Current
- Managed daily property operations to ensure efficient functioning and tenant satisfaction
- Developed and implemented new property management system to streamline operations
- Conducted daily property inspections, and performed light maintenance cleaning unit units and conducting with vendors
- Provided excellent service to customers including phone inquiries, assisting with storage needs and processing rental agreements.
- Addressed and resolved all customer inquiries, concerns, and complaints, enhancing tidy relations
- Processed payments, made daily bank deposits, and managed inventory of retail items to maintain financial accuracy
- Overall financial task, including processing payment making daily bank deposit and managing inventory of retail items
Assistant Manager
Martinizing Dry Cleaners
Lodi
10.2023 - 11.2024
- Supervised daily operations, ensuring performance, quality, and service standards were met.
- Maintained clean, safe, organized store environment, contributing to enhanced customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, improving accuracy and minimizing discrepancies.
Assistant Manager
Dollar General
Lockeford
04.2020 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Increased overall efficiency during opening shifts by delegating tasks effectively among team members.
- Managed inventory levels by stocking and monitoring product supplies on shelves.
Operations Manager
SkyZone Entertainment
Stockton
06.2017 - 01.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Stagg High School
Stockton07-2011
Skills
- Cash handling
- Customer relations
- Team leadership
- Product knowledge
- Retail operations
- Employee scheduling
- Task delegation
- Sales mentoring
- POS operation
- Customer service
- Property management software
- Vendor compliance
- Budgeting and deposits
Timeline
Sr Property Manager
NSA
01.2026 - Current
Property Manager
NSA Storage
11.2024 - Current
Assistant Manager
Martinizing Dry Cleaners
10.2023 - 11.2024
Assistant Manager
Dollar General
04.2020 - 01.2024
Operations Manager
SkyZone Entertainment
06.2017 - 01.2020
High School Diploma -
Stagg High School