Kayla cowins
downey
Summary
Dependable server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Server
Buffalo Wild Wings
05.2024 - 10.2025
- Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
- Assisted in training new team members on service protocols and menu knowledge.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Worked effectively in fast-paced environments.
Host
Cheesecake Factory Inc
03.2022 - 08.2024
- Welcomed and seated guests, ensuring prompt service and positive first impressions.
- Managed waitlists using reservation systems to optimize guest flow and reduce wait times.
- Communicated effectively with servers and kitchen staff.
- Assisted in training new hosts on best practices for guest interaction and seating procedures.
- Resolved guest inquiries and concerns efficiently.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Cashier and Food Prep
Perry's Joint
07.2019 - 08.2023
- Prepared and assembled food items following safety and hygiene standards.
- Assisted in inventory management and tracking.
- Washed, peeled, and cut fruits and vegetables in advance.
- Prepared ingredients according to precise specifications.
- Organized and re-stocked various stations and self-service items.
- Made food according to standard recipes or customer-requested changes.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated the cash register for cash, check, and credit card transactions.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Advisor
Jiffy Lube
07.2021 - 12.2021
- Maintained accurate records of customer interactions and transactions using company software.
- Monitored inventory levels and coordinated supply orders to ensure availability of necessary materials.
- Enhanced customer satisfaction by addressing and resolving issues.
- Helped a large volume of customers every day with a positive attitude.
- Maintained accurate cash drawer balances during shifts.
- Resolved customer inquiries and complaints with professionalism and tact.
- Processed customer transactions efficiently using point-of-sale systems.
Education
High School Diploma -
John Muir
Pasadena, CA05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Food running
- Team collaboration
- High volume dining
- Suggestive selling
- Table setting knowledge
- Multitasking and organization
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Fashion and Style
- I enjoy cooking for friends and family gatherings
- Outdoor Recreation
- Blogging/Vlogging
Timeline
Server
Buffalo Wild Wings
05.2024 - 10.2025
Host
Cheesecake Factory Inc
03.2022 - 08.2024
Customer Service Advisor
Jiffy Lube
07.2021 - 12.2021
Cashier and Food Prep
Perry's Joint
07.2019 - 08.2023
High School Diploma -
John Muir