Kayla Costello
Elora,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Veterinary Assistant
Laurelwood Veterinary Clinic
09.2023 - Current
- Improved client relations through effective communication and education on pet health needs.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Supervisor
The Vault Cafe Bar
05.2023 - 09.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Hospital Administrator
Breslau Animal Hospital
11.2022 - 05.2023
- Maintained up-to-date information in electronic medical records software.
- Developed and updated department goals and achievements throughout fiscal year.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Managed and recorded facility maintenance and upkeep budget.
- Collaborated with floor manager to maintain daily operations.
- Assisted with recruitment, hiring and evaluation of administrative staff, technicians and doctors.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Increased customer engagement through social media.
- Developed marketing content such as, promotional materials and advertisements for social media.
Practice Manager
Wellington Veterinary Services - VetCare Canada
05.2021 - 10.2022
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Boosted staff morale by offering constructive feedback and specific direction.
- Consulted with healthcare professionals on business decisions.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Created and implemented organizational policies and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Addressed and remedied all patient or team member issues.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system using Avimark.
- Comfortably and compassionately communicated with clients regarding their wishes for their pet's remains after the euthanasia process.
- Able and willing to remove deceased animals with care following the euthanasia process.
Founder and Operator
The Lost and Found Café
02.2016 - 01.2021
- Oversaw daily administrative operations, including scheduling, inventory and ordering supplies, responding to email enquiries, mediating staff issues, accounting and sales tracking.
- Reviewed individual employee performance and worked with staff to improve processes, procedures and practices.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
- Furthered brand awareness through maintaining a strong social media presence.
- Interviewed, supervised and motivated staff members to achieve optimal productivity.
- Formed strong relationships with local community and established a loyal customer base.
Manager and Barista
Higher Ground Coffee Co.
08.2013 - 02.2016
- Approved regular payroll submissions for employees.
- Developed and maintained relationships with customers and suppliers through continual communication and dependability.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized performance by monitoring daily activities and mentoring team associates.
Education
High School Diploma -
Cardinal Leger Secondary School
Brampton, ON2009
Skills
- Excellent verbal and written communication
- Organizational skills
- Records Maintenance
- Critical Thinking
- Collaborating with Team Members
- Customer and Client Relations
- Active Listening
- Heavy Lifting
- Microsoft Office
References
Jaclyn Tomlin, DVM
Wellington Veterinary Services
wvs_jaclyn@hotmail.com
David Alves, DVM PhD Epidemiology
davidalves6020@gmail.com
Amanda Howard
Co-Founder, The Lost and Found Cafe
amandajhoward@hotmail.com
Timeline
Veterinary Assistant
Laurelwood Veterinary Clinic
09.2023 - Current
Supervisor
The Vault Cafe Bar
05.2023 - 09.2023
Hospital Administrator
Breslau Animal Hospital
11.2022 - 05.2023
Practice Manager
Wellington Veterinary Services - VetCare Canada
05.2021 - 10.2022
Founder and Operator
The Lost and Found Café
02.2016 - 01.2021
Manager and Barista
Higher Ground Coffee Co.
08.2013 - 02.2016
High School Diploma -
Cardinal Leger Secondary School
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