Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kayla Coleman

Rancho Cucamonga

Summary

Compassionate patient representative with a background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service, and problem-solving. Contributed to streamlining front-office operations, enhancing overall efficiency in previous roles.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Cedar Sinai Medical Center
Beverly Hills
08.2024 - Current
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

Patient Service Representative

Burbank Advanced Imaging
Burbank
10.2021 - 07.2024
  • Admit patients for their treatments, complete / print out needed documents for their visit
  • Contact the physician's office to confirm the physician's orders and reason for visit
  • Obtain patients credentials prior to procedure
  • Scheduled patient appointments, verified insurance coverage and collected patient co-payments and fees
  • Maintained accurate and detailed patient records in accordance with HIPAA regulations
  • Complied with CMS compliance in workplace
  • Collaborate with other healthcare professionals to ensure efficient and effective patient care.

Sterile Processing Technician

USC Verdugo Hills Hospital
Glendale
02.2024 - 04.2024

(Clinicals)

  • Performed decontamination of medical instruments and equipment to prepare for sterilization.
  • Maintained accurate records of all sterilized items, including item number, date, time, type of sterilizer used, and operator initials.
  • Validated the sterility of processed instruments by performing biological and chemical testing.
  • Assembled instrument trays according to established protocols using aseptic technique.
  • Operated steam sterilizers, washer-disinfectors, ultrasonic cleaners, dry heat ovens, and other related equipment.

Site Coordinator

Sports for Learning
Glendale
03.2021 - 08.2021
  • Overseeing the delivery of projects and making adjustments as necessary to ensure they are delivered to specifications and high standards
  • Delegating tasks to appropriate team members
  • Communicating with clients or employers about projects, events or campaign expectations and goals.

Teacher Assistant

Sport for Learning
Pasadena
03.2021 - 06.2021
  • Assist teachers with lesson preparations by getting materials ready and setting up equipment
  • Oversee students during non-classroom times including in-between classes, during lunch, and on field excursions
  • Ensure the classroom environment is safe and clean.

Guest Service

Topgolf
Las Vegas
12.2021 - 03.2021
  • Greeting guests upon arrival and administering check-ins
  • Assigning bays and taking care of administrative duties
  • Being a source of information to guests on various matters such as transports and restaurant advice.

Education

Sterile Processing Tech -

Glendale Career College
CA
04-2024

High School Diploma -

Pasadena High School
CA
06.2019

Skills

  • Medical filing
  • Appointment scheduling
  • HIPAA compliance
  • Office Administration
  • Payment Collection
  • Insurance Verification
  • Basic Knowledge of ICD - 9
  • Cpt Coding
  • CPR- CERTIFIED

Languages

  • English
  • Basic Spanish

Certification

  • CPR CERTIFED

Timeline

Patient Service Representative

Cedar Sinai Medical Center
08.2024 - Current

Sterile Processing Technician

USC Verdugo Hills Hospital
02.2024 - 04.2024

Guest Service

Topgolf
12.2021 - 03.2021

Patient Service Representative

Burbank Advanced Imaging
10.2021 - 07.2024

Site Coordinator

Sports for Learning
03.2021 - 08.2021

Teacher Assistant

Sport for Learning
03.2021 - 06.2021

Sterile Processing Tech -

Glendale Career College

High School Diploma -

Pasadena High School
Kayla Coleman