Kayla Chartrand
Winnipeg,Manitoba
Summary
Dedicated and committed to achieving future career goals, leveraging a diverse skill set to provide exceptional service to the community. Demonstrates unwavering commitment to excellence, being organized and dependable in successfully managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Actively seeking a full-time position that offers professional challenges, utilizing interpersonal skills and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Server
Olive Garden Italian Restaurant
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle payments with precision
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server, Bartender and Supervisor
Applebee's
06.2018 - Current
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Retail Sales Associate/Team Lead (summer Position)
Assiniboine Park Conservatory
05.2020 - 08.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Server and Drive Thru Attendee
Chicken Chef
06.2017 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Skilled at working independently and collaboratively in a team environment.
Cashier/Customer Service
Bulk Barn
10.2016 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Indigenous Studies Course
Athabasca University
Athabasca, AB08.2024
Bachelor of Arts - Psychology
Canadian Mennonite University
Winnipeg, Manitoba04.2023
U1
University of Manitoba
Winnipeg, Manitoba06.2018
High School Diploma -
Oak Park High School
Winnipeg, Manitoba06.2017
Skills
- Strong Work Ethic
- Problem Solving Skills
- Emotional Awareness
- Analytical Thinking
- Multicultural Competence
- Approachable
- Works Well Under Pressure
- Rapport Building
- Exceptional Customer Service
Hobbies and Interests
Psychology, music, adventure and quality time spent with family and friends
Languages
English
Native or Bilingual
Volunteer Experience
For the past 5 years, I have volunteered at various different events hosted by the Juvenile Diabetes Research Foundation, the leading organization in funding research for Type 1 Diabetes. The main event I continue to volunteer at every year is the JDRF Walk to Cure Diabetes. This cause is very important to me as my dad has Type 1 Diabetes. By contributing my time to this organization, I am able to contribute to raising awareness and supporting research efforts, while also connecting with my father who, after being inspired by my involvement, has recently started volunteering alongside me.
Timeline
Server
Olive Garden Italian Restaurant
10.2023 - Current
Retail Sales Associate/Team Lead (summer Position)
Assiniboine Park Conservatory
05.2020 - 08.2020
Server, Bartender and Supervisor
Applebee's
06.2018 - Current
Server and Drive Thru Attendee
Chicken Chef
06.2017 - 01.2018
Cashier/Customer Service
Bulk Barn
10.2016 - 05.2017
Indigenous Studies Course
Athabasca University
Bachelor of Arts - Psychology
Canadian Mennonite University
U1
University of Manitoba
High School Diploma -
Oak Park High School
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