Kayla Catenaccio
Montreal
Summary
Customer-oriented professional with 4 years of experience in customer service and managing loyalty programs. Skilled in addressing customer inquiries, resolving issues effectively, and promoting services that boost client satisfaction and loyalty. Experienced in handling high-volume tasks with precision, maintaining attention to detail, and meeting deadlines in dynamic environments.
Overview
2
2
years of professional experience
Work History
Receptionist
Junxion Performance
02.2024 - Current
- Welcomed and supported over 50 visitors daily, delivering outstanding customer service and creating a positive and professional environment.
- Coordinated appointments, and managed executive schedules,
- Maintained accurate records of visitor logs, office supply inventories, and confidential client information
- Responded promptly and professionally to in-person inquiries, consistently ensuring a high level of customer satisfaction.
Cashier
St-Viateur Bagel
11.2022 - Current
- Handled customer transactions efficiently, including cash, credit, and debit payments, while ensuring accurate change distribution.
- Provided excellent customer service by welcoming customers, responding to inquiries, and resolving issues to ensure a pleasant experience.
- Reconciled cash drawers accurately at the end of each shift.
- Managed a high volume of transactions during busy periods, delivering prompt and friendly service.
- Promoted special offers to support store goals and increase sales.
- Maintained a clean and organized workspace, assisted with stocking, and ensured the store remained inviting for customers.
Education
Aesthetics Diploma -
Laurier Macdonald Career Centre
Montreal, QC08-2023
High School Diploma -
Lester B. Pearson
Montreal, QC07-2021
Skills
- Excellent communication skills, both verbal and written, with a demonstrated ability to effectively address customer questions and concerns
- Skilled in evaluating customer issues promptly and providing tailored solutions, ensuring a positive experience
- Capable of handling multiple customer inquiries and tasks at once, while ensuring accuracy and meeting deadlines
- Highly organized with the ability to prioritize and manage responsibilities in a fast-paced, ever-changing environment
- Flexible in adopting new technologies and systems, with a fast learning curve to enhance customer service efficiency
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Receptionist
Junxion Performance
02.2024 - Current
Cashier
St-Viateur Bagel
11.2022 - Current
Aesthetics Diploma -
Laurier Macdonald Career Centre
High School Diploma -
Lester B. Pearson
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