Kayla Castro
San Diego
Summary
Detail-oriented professional with expertise in coaching employees on safety protocols and maintaining high-quality standards. Proven ability to enhance compliance and optimize workflows, ensuring a safe and efficient work environment.
Offering proactive and quick-learning approach to guiding and process oversight. Brings foundational understanding of workflow management, coupled with adeptness in troubleshooting and effective communication. Ready to use and develop analytical and organizational skills in Process Assistants role.
Overview
3
3
years of professional experience
Work History
Process Guide
Amazon
San Diego, CA
07.2025 - Current
- Trained new employees on safety protocols and standard operating procedures to enhance compliance.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
- Performed regular audits to ensure compliance with established procedures and guidelines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Worked closely with management staff to create new and lucrative tours.
Delivery Driver
Delivery It
San Diego, CA
05.2023 - 06.2025
- Ensured timely and accurate deliveries to enhance customer satisfaction.
- Navigated routes efficiently using GPS technology for optimal delivery performance.
- Conducted vehicle inspections to maintain safety and compliance standards.
- Managed inventory and documentation to streamline delivery processes.
- Navigated routes using GPS technology to optimize delivery times and reduce costs.
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety compliance.
- Communicated effectively with customers regarding delivery status and any issues encountered.
- Documented delivery activities accurately, maintaining records for quality assurance purposes.
- Assisted in training new drivers on company policies and best practices for deliveries.
Education
GED -
Southwestern College
Chula Vista, CA06-2017
Skills
- Standard operating procedures
- Coaching and mentoring
- Collaborative mindset
- Innovation and creativity
- Workflow optimization
- Attention to detail
- Goal oriented
- Team building
- Safety protocols
- Employee motivation
- Staff management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Process Guide
Amazon
07.2025 - Current
Delivery Driver
Delivery It
05.2023 - 06.2025
GED -
Southwestern College