Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Cardenas

Pasadena

Summary

Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Vuori
06.2023 - Current
  • Collaborate with the management and team to drive sales targets, track store performance metrics, and develop strategies for improving store efficiency.
  • Mentor and train new associates, ensuring they are familiar with company policies, customer service standards, and product knowledge.
  • Provide exceptional customer service by addressing customer needs, offering product recommendations, and resolving concerns to ensure satisfaction.
  • Take initiative in supporting floor operations, ensuring efficient product replenishment, merchandising, and store presentation.

Team8 Front Desk

Hot 8 Yoga
04.2023 - 10.2023
  • Coordinated operational flow in a fast-paced environment, balancing retail duties, client interactions, and administrative tasks to ensure seamless daily operations.
  • Delivered exceptional customer service, managing high-volume client check-ins and membership sign-ups with professionalism, while fostering a welcoming and inclusive environment for all members.
  • Engaged with potential and existing clients, effectively communicating membership options, class packs, discounts, and promotions, contributing to meeting and exceeding sales targets.
  • Led the studio cleanliness initiative by consistently applying the "Always Be Cleaning" (ABC) philosophy, maintaining an immaculate and sanitary environment across all areas of the studio.

Online Grocery Pick-Up Clerk

Ralphs Grocery (Kroger)
04.2022 - 05.2022
  • Collaborated with team members to maintain inventory, meet order fulfillment targets, and ensure a seamless workflow, contributing to the overall efficiency and success of the department.
  • Ensured order accuracy and product quality by carefully selecting and gathering grocery items for online orders, maintaining a focus on freshness, and meeting customer specifications.
  • Provided exceptional customer service at order pickup, assisting customers with loading groceries, answering questions, and resolving any issues, resulting in increased customer satisfaction and loyalty.
  • Streamlined order assembly and payment processing, efficiently handling coupons, promotions, and payments, while adhering to operational procedures and ensuring a smooth, error-free experience for customers.

Education

Bachelor of Science - Criminal Justice

California State University
Los Angeles, CA
05-2024

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration

Timeline

Retail Sales Associate

Vuori
06.2023 - Current

Team8 Front Desk

Hot 8 Yoga
04.2023 - 10.2023

Online Grocery Pick-Up Clerk

Ralphs Grocery (Kroger)
04.2022 - 05.2022

Bachelor of Science - Criminal Justice

California State University

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Kayla Cardenas