Kayla Burton
Port Alberni
Summary
Dynamic optician with a strong focus on customer service, attention to detail, and efficient billing processing. Committed to enhancing patient satisfaction through effective communication and thorough eyewear education. Looking to advance my experience in administration as well as building a stronger connection to the community.
Overview
11
11
years of professional experience
Work History
Optician
Valley Vision Optometry
11.2014 - Current
- Conducted comprehensive eye examinations to assess vision and eye health.
- Recommended appropriate eyewear solutions based on patient needs and preferences.
- Educated patients on lens options, frame fittings, and proper eyewear care.
- Managed inventory of eyewear products, ensuring optimal stock levels and organization.
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction.
- Managed high-volume call queues while maintaining service quality and response times.
- Analyzed billing discrepancies and resolved issues to minimize claim denials.
- Processed medical claims accurately and efficiently, ensuring compliance with insurance regulations.
Education
Occupational First Aid Level 3 (ticket Expired) - First Aid
Alberni First Aid
Port Alberni, BCHigh School Diploma -
Alberni District Secondary School
Port Alberni, BCCertified Optometric Assistant - Optometry
Canadian Association of Optometrists
Online06-2015
Skills
- Customer service
- Computer skills
- Insurance billing
- Supply management
- Attention to detail
- Patient history documentation
- Billing processing
- Appointment scheduling
- Administrative functions
- Time management
- Multitasking
- Critical thinking
- Office administration
- Customer relationship management
Languages
English
Timeline
Optician
Valley Vision Optometry
11.2014 - Current
Occupational First Aid Level 3 (ticket Expired) - First Aid
Alberni First Aid
High School Diploma -
Alberni District Secondary School
Certified Optometric Assistant - Optometry
Canadian Association of Optometrists