KAYLA BURKE
London
Summary
A hardworking, motivated employee with over 4 years of work experience within the customer service field, who is enthusiastic about learning and helping others. Is committed to upholding workplace culture consistent with organization's mission and values. Knows how to maintain high performance levels in difficult environments. Has experience in balancing customer, company and employee needs and is able to learn new concepts quickly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Worker
Glendale Crossing Food
01.2024 - Current
- Serve food to residents in the dinning area
- Complete the daily tasks required (ex. setting cutlery, sanitizing tables.)
Shift Coordinator
Burger King
01.2021 - 01.2024
- Supervised the day-to-day operations of the shift team, delegating tasks as needed.
- Communicated with management regarding any changes or updates that needed to be made.
- Prepared sandwiches, side items, beverages, and other quick food items.
- Cashier: both drive-thru and front, handling money, taking orders, making change.
- Operate cash registers credit/debit card machines and issues receipts, refund or change quickly and accurately.
- Answered customer questions, dealt with customer complaints.
- Demonstrates good teamwork skills.
Volunteer
Community Work
01.2017 - 01.2019
- Followed directions from supervisors.
- Offered support and assistance to residents (ex. offering a seat or walking them back to their rooms etc.).
- Helped with prep, set up, and breakdown of community and public events. (ex. helping to put chairs in a room and art supplies on a table for the art program for the residents.)
Education
SAUNDER SECONDARY SCHOOL -
SAUNDER SECONDARY SCHOOL
London, Ontario01.2021
Skills
- Customer Service Management
- Team Complaint Resolution
- Team Collaboration & Leadership
- Problem Solving
- Critical Thinking
- Adaptability
Certification
- Ontario Food Handlers Certificate
- Smart Serve Certification
- Red Cross CPR Certification
Timeline
Service Worker
Glendale Crossing Food
01.2024 - Current
Shift Coordinator
Burger King
01.2021 - 01.2024
Volunteer
Community Work
01.2017 - 01.2019
SAUNDER SECONDARY SCHOOL -
SAUNDER SECONDARY SCHOOL
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