Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kayla Burke

London,ON

Summary

A hardworking, motivated employee with over 2 years of work experience within the customer service field, who is enthusiastic about learning and helping others. Is committed to upholding workplace culture consistent with organization's mission and values. Knows how to maintain high performance levels in difficult environments. Has experience in balancing customer, company and employee needs and is able to learn new concepts quickly.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Coordinator

Burger King
London, ON
10.2021 - Current
  • Supervised the day-to-day operations of the shift team, delegating tasks as needed.
  • Communicated with management regarding any changes or updates that needed to be made.
  • Assigned tasks to employees
  • Prepared sandwiches, side items, beverages, and other quick food items.
  • Cashier: both drive-thru and front, handling money, taking orders, making change.
  • Operate cash registers credit/debit card machines and issues receipts, refund or change quickly and accurately.
  • Answered customer questions, dealt with customer complaints.
  • Demonstrates good teamwork skills.

Summer Youth Employee

London Gospel Temple
London, ON
06.2021 - 09.2021
  • Experience working with outdoor equipment
  • Assisted with stocking and storing objects
  • Experience using painting equipment.
  • Painting large surface areas.
  • Experience using outdoor equipment (Gardening tools etc.)

Community Work Volunteer

St. Jude Parish
London, Ontario
11.2018 - 11.2020
  • Collaborated with other volunteers to serve others at the every week Friday Fish Fry.
  • Participated in the preparation of the Fish Fry and closing of the event (putting up the chairs ,taking down the chairs, gathering plates, etc.)

Community Work Volunteer

Glendale Crossing
London, Ontario
10.2017 - 10.2019
  • Followed directions from supervisors.
  • Offered support and assistance to residents (ex. offering a seat or walking them back to their rooms etc.).
  • Helped with prep, set up, and breakdown of community and public events. (ex. helping to put chairs in a room and art supplies on a table for the art program for the residents.).

Education

High School Diploma -

Saunders Secondary School
London, ON
06-2021

Skills

  • Team Training
  • Customer Service Management
  • Inventory Counts
  • Complaint Resolution
  • Shift Checklists
  • Team Collaboration and Leadership
  • Assigning Work
  • Positive Attitude
  • Team Motivation
  • Interpersonal Relations
  • Problem-Solving
  • Cash Handling

Certification

  • Ontario Food Handlers Certificate

References

  • Mrs. Kathy - Former employer | 288 Commissioners Rd W, London, ON N6J 1Y3 | 519-494-8872 | Kshaw@lgt.org
  • Diana Seepaul - Co-worker | 647-295-6260 |

Timeline

Shift Coordinator

Burger King
10.2021 - Current

Summer Youth Employee

London Gospel Temple
06.2021 - 09.2021

Community Work Volunteer

St. Jude Parish
11.2018 - 11.2020

Community Work Volunteer

Glendale Crossing
10.2017 - 10.2019

High School Diploma -

Saunders Secondary School

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Kayla Burke